Business Optimisation Manager - For Debt Collections Department

SUMMARY:
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POSITION INFO:

JOB TITLE: Business Optimisation Manager – for collections department.

AREA: Pretoria East

INDUSTRY: Insurance

SALARY / CTC : R 25 000 – R 50 000 (depending on experience and qualifications)

Report to: Chief Financial Officer

Job Overview:

The company requires the Business Optimisation Manager to improve the operations of successful collections that will positively impact profitability.

Foster good working relationships with outsourced partners and all relevant stakeholders, i.e. Banks and the Payment Association of South Africa .

Formulate efficient and effective collections processes in line with strategic business objectives. This includes operational change & process improvement initiatives for the collection of Insurance premiums from policy holders.

Roles and responsibilities

• Develop and implement effective collection strategies and processes.
• Analyse collection data monthly, identify trends and implement improvements to business processes.
• Provide monthly reports on collection activities, performance metrics, and trends to senior management.
• Collaborate with other departments such as Finance, Sales, and Customer Services to streamline collection processes and enhance overall efficiency.
• Review and update collection policies and procedures to ensure compliance with regulations.
• Maintain compliance with all collection and banking laws and regulations.
• Responsible for communication, business operations and administration with their collections partner,
• Responsible for the transactional banking relationship and business operations with their Bankers.

Minimum required Qualifications and Experience

• Qualification – Bachelor of Commerce in Finance.
• At least 5 years of experience of electronic collections working in a Financial Services Industry.
• Exposure to the Insurance Industry will be an advantage.

Required Skills, Knowledge and Attributes

• Ability to analyse data, identify trends, and develop actionable insights.
• Detail-oriented and highly organised with a focus on improving collection success rates.
• Proficiency in using collection software and Salesforce CRM systems.
• Strong knowledge of debt collection laws, regulations, and best practice.
• Initiative-taking and good problem-solving skills.
• Excellent communication and presentation skills with the ability to influence on all levels.
• Attention to detail and structured approach to work.
• Ability to work under pressure and meet deadlines.

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