Business Representative

SUMMARY:
Our client based in Durban is hiring a Business Representative to provide support to Sales and Marketing in respect of Sales, Administration, Stock Control and rendering the highest standards of customer service toward achieving departmental targets.

POSITION INFO:

Education and Minimum Requirements
Diploma / Certificate or equivalent (NQF 5)
Up to 3 years as a Business Representative or similar role within the Manufacturing environment
 Competencies

• Sales- and Business Administration (45%)
• Stock Control (15%)
• Compliance (10%)
• Customer Service (20%)
• Cost Control (10%).
• Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems)
• Action-oriented.
• Problem Solving and Analytical skills.
• Planning and Organising.
• Customer Focused.
• Communication skills (both verbal and written).

• Canvassing and opening of new customer accounts based on their viability as future customers.
• Monitor monthly sales per customer using the Sales Management process.
• Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
• Provide monthly feedback to the Regional Manager on all activities relating to the customer.
• Introduce new marketing and promotion ideas and assist the customer in aligning its strategy with that of the Company (Marketing Strategy)
• Appropriate support in master and dynamic route planning in collaboration with Warehouse staff and Value Logistics.
• Host regular trade evenings and suitable entertainment in order to promote the product and grow/ develop customer relations.
• Initiate and monitor all promotional activity in order to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
• Assist with the credit application process.
• Co-responsible with debtors for effective, timeous collection of outstanding debtors’ monies.
• In collaboration with debtors, ensure that all outstanding debtors are less than 45 days at all times.
• Assist debtor’s staff in resolving customer queries.
• Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.
• Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
• Monthly SBO meetings with Regional Manager to feedback status if new business.
• Accounts established on behalf of customers and sales monitored on a monthly basis.
• Sales information extracted from SAP and utilized for assessment purposes.
• Feedback provided to relevant stakeholders.
• Marketing and promotional ideas provided to relevant stakeholders.
• Trade evenings and entertainment adequately arranged and successfully executed.
• Customer relations established and maintained.
• Market share and customer based grown and maintained.
• Credit and debit processes in place, monitored and optimized.
• Query resolution on time and professionally dealt with.
• Customer satisfaction index.
• Company assets maintained and loss / damage prevented.
• Meeting attendance.

• Liaise with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
• Assist with consignment stock process when required.
• Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
• Monitor stock rotations and replenish with new stock in need.
• Assist the customer in managing their own stock levels and mix.
• Stock availability / levels.
• Query resolution on time and professionally dealt with.
• Stock forecasting completed on a monthly basis.
• Stock rotations and replenishments monitored.
• Customer satisfaction index.

• Operates within controls and procedures in order to ensure the integrity.
• Reports risks or areas of concern to management within own operating area.
• Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
• Compliance with applicable regulations and procedures.
• Risks reported to Manager.
• Cost and expenditure monitored – waste minimized.

• Maintains effective working relationships with employees and customers to render highest quality of services.
• Identifies and solves problems whilst demonstrating a high level of integrity in line with core values.
• Ensure daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
• Provide regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
• Assist customer liaison department with maintaining customer base by updating customer information when necessary.
• Provide the customer with stands, POS material, claims and rotation procedure training.
• Update customer database by providing new information regarding new customers and / or updating existing information.
• Client / employee satisfaction index.
• Comebacks / discrepancies minimized.
• Customer satisfaction levels through joint visitations with Regional Manager.
• Meeting attendance.
• Customer information kept updated.

• Supports the effective and transparent use of financial and other resources.
• Ascertain whether correct pricing structures are in place at all times.
• Manage and monitor gross profit on a daily basis and implement action plan if necessary.
• Reduce operational costs by optimizing company resources (cell phone, car) and curbing unnecessary expenses.
• Limits expenditure, reduces costs and ensures deviations from budgetary limits are reported to direct Manager.
• Cost and expenditure monitored – waste minimized.
• Pricing structures in place and kept updated.
• Gross profit monitored and action plans implemented (as necessary).
• Company resources optimized.

NB! This job is now closed. You can apply for other jobs by uploading your CV.