Business Support (& Digital Systems) Assistant

SUMMARY:
This is a varied and highly administrative role combining business support, systems administration, digital content coordination, website administration, CRM reporting, and first-line client support.

POSITION INFO:
Business Support (& Digital Systems) Assistant Join a Growing HR Services Business Supporting Digital Platforms, Systems, and Operations Remote (Cape Town) | UK Hours (9:00am - 5:30pm) | R35,000 per month About Our Client Our client is an established HR services and consultancy business that combines people expertise with innovative digital solutions to support organisations across multiple industries. They have developed proprietary platforms that provide clients with practical HR resources, guidance, and support, alongside a wider suite of consultancy and outsourced services. This is an opportunity to join a highly organised and professional business where systems, client service, and continuous improvement are at the heart of everything they do. The successful candidate will play a key role in supporting critical business systems and digital platforms that underpin the organisation''s ongoing growth. The Role: Business Support (& Digital Systems) Assistant This is a varied and highly administrative role combining business support, systems administration, digital content coordination, website administration, CRM reporting, and first-line client support. You will become a key support resource across multiple business systems and digital platforms, helping to ensure content remains accurate, clients receive timely support, and administrative processes run smoothly. The role requires someone who enjoys learning new systems, solving practical problems, managing multiple priorities, and ensuring that nothing falls through the cracks. Key Responsibilities 3+ years'' experience providing business support, administration, systems administration, software support, executive assistance, or digital administration support Provide broad administrative, business support, and PA-style assistance across the organisation Support the administration, configuration, content uploads, updates, testing, and maintenance of company digital platforms Act as the first point of contact for routine platform and client support queries, ensuring issues are logged, progressed, and resolved Support site builds, content updates, system changes, and routine platform administration activities Administer and update company websites using content management systems Produce and maintain CRM reports to support client engagement, sales activity, and management reporting Manage referencing administration processes, reconciliations, records, and follow-up activities Create and maintain training videos using approved digital platforms Manage online publishing administration, including content uploads and amendments Track actions, maintain accurate records, update databases, and ensure workflow systems remain current Prepare, format, and proofread documents, communications, reports, and presentations Support meetings, webinars, training sessions, and internal business coordination activities Identify opportunities to improve administrative, digital, and software-related processes About You 3+ years'' experience in administration, business support, executive assistance, systems administration, software support, or digital administration Strong Microsoft 365 skills and confidence working across multiple software platforms and online systems Experience working with CRM systems and reporting tools Excellent organisational skills with the ability to manage multiple priorities simultaneously Strong written and verbal communication skills with a professional client-facing approach High attention to detail and accuracy when maintaining records, testing systems, and publishing content Ability to learn new software, systems, and content management processes quickly Comfortable working independently in a remote environment Experience supporting software users, helpdesk-style activities, or client support queries would be advantageous Experience working with content management systems such as WordPress would be beneficial Exposure to digital content platforms, video creation tools, online publishing systems, or CRM administration would be advantageous Experience within HR, consultancy, professional services, compliance-led, or software-supported environments would be beneficial Proactive, dependable, solutions-focused, and comfortable taking ownership of responsibilities Able to use initiative, make sensible decisions, and know when to escalate issues appropriately