Butler

SUMMARY:
Hotel at a Wine Estate in the Stellenbosch / Brackenfell area is looking for a Hotel Butler.
 
We are searching for a Butler to act as the hotel’s main point of contact for guests.
 
Butler responsibilities include greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.
 
Ultimately, you will help us provide the best possible experience for guests during their stay.

POSITION INFO:
Duties:

Meet guests when they arrive and getting them settled in their rooms
Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
Have a thorough understanding of all spirits and specialty foods in stock
Assess and restock wine and spirit collections as necessary
Serve meals and pour drinks for guests
Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
Run errands for guests when necessary
Ensure guests’ rooms are clean and tidy up when necessary
Recommend and arrange amenities for guests
See guests off when they check out
Always remain well-groomed
Keep up to date on all hotel policies on safety and hygiene
Perform all duties with discretion, professionalism and a pleasant demeanour

Requirements:

Experience as a Butler or similar role in the hospitality industry
Strong multi-tasking skills
Excellent organizational skills
Ability to adapt to a fluid environment
Commitment to a high level of customer service
Strict attention to detail
Knowledge of area restaurants, theatres and other attractions in the vicinity and surroundings
Ability to handle sensitive matters with efficiency and discretion
Knowledge of food and wine pairings is a plus
Previous experience an advantage