Butler

SUMMARY:
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POSITION INFO:

As the Villa Butler, you are the heartbeat of the daily guest experience. While Managers handle logistics, maintenance, and arrivals, you are the hands-on service lead inside the villa. Your role is to support the Private Chef in delivering world-class dining and to supervise the Housekeeping team to ensure “White Glove” cleanliness.
You serve as the primary point of contact for guests, ensuring seamless service throughout their stay while upholding the highest standards of luxury hospitality. This role requires discretion, emotional intelligence, strong communication skills, leadership ability, and a passion for refined service in a wildlife-focused setting.

Key Responsibilities

• Guest Experience & Service Excellence
  
  • Welcome and orient guests upon arrival.
  • Act as the dedicated host and main point of contact throughout the stay.
  • Anticipate guest needs and preferences to deliver bespoke service.
  • Coordinate special occasions, private dining experiences, and surprise arrangements.
  • Monitor guest satisfaction and communicate feedback or maintenance issues to management.
  • Maintain detailed guest preference records.
  • Assist with check-in and check-out procedures when required.
  • Uphold confidentiality and discretion at all times.
  • Provide day-to-day guest support, e.g., fresh towels, snacks, or beverages.
• Culinary & Dining Support (The Chef’s Partner)
  
  • Lead all meal services (Breakfast, Lunch, Dinner), including table settings, wine service, and clearing.
  • Assist the Chef with light mise en place, plating, and maintaining a spotless kitchen environment.
  • Prepare specialty coffees, cocktails, and sundowners (barista and mixology duties).
  • Monitor bar and pantry stock levels.
  • Communicate guest dietary requirements and dining preferences to the Chef.
  • Set up and present approved on-site dining options (poolside lunch, terrace breakfast, formal dining room).
  • Maintain cleanliness and presentation of all dining and service areas.
• Housekeeping & Villa Oversight
  
  • Supervise and coordinate the Housekeeping team to ensure efficient and discreet service.
  • Maintain immaculate common areas throughout the day (resetting lounges, clearing glasses, refreshing pool areas).
  • Manage guest laundry and pressing services with attention to delicate items.
  • Ensure guest suites meet luxury standards prior to arrival.
• The Guest–Management Bridge
  
  • Serve as the liaison between guests and Managers. While Managers explain how things work, you demonstrate how well they work.
  • Relay any guest maintenance issues immediately to the Maintenance Manager.
  • Present and manage on-site dining options, ensuring smooth service in compliance with lodge policies.

Why This Role Is Essential

• Anticipating: Have the guest’s favourite drink ready before they ask.
• Maintaining: Ensure housekeeping standards are consistently upheld.
• Refining: Elevate every meal into a memorable dining experience through professional service.

Minimum Requirements & Attributes

• Minimum 3–5 years’ experience in a 5-star or luxury hospitality environment with strong food and beverage knowledge.
• Previous experience in luxury estates or private residences is advantageous.
• Exceptional interpersonal and communication skills with a focus on personalized guest experiences.
• Impeccable grooming, professionalism, and attention to detail.
• Strong leadership ability and team orientation.
• High emotional intelligence and discretion.
• Barista and mixology skills advantageous.
• Ability to work flexible hours, including weekends and public holidays.
• Valid driver’s license advantageous.
• Willingness to perform additional duties as required by management.

Key Competencies

• Discretion and professionalism
• Strong organizational skills
• Cultural sensitivity
• Proactive problem-solving
• Ability to thrive in a remote lodge environment

What We Offer

• Competitive, market-related salary
• Live-in position (if applicable)
• Opportunity to work in a premier safari destination
• Professional development within a luxury hospitality environment