CALL CENTER REPRESANTATIVEs

Recruiter:

Consolidated Wire Industries

Job Ref:

cc

Date posted:

Saturday, March 5, 2022

Location:

CapeTown, South Africa

Salary:

200000

JOB SUMMARY:
NEW POSITIONS WITH/WITHOUT EXPERIENCE

JOB DESCRIPTION:

We are searching for a polite, professional call center representatives to work from home with other team members to collect outstanding Debts from our customers by answering questions, handling complaints, and troubleshooting problems with our debt collection Services.

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call Debtors and customers to inform them about their debts or arrears
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, warranties and other account items
Collaborate with other call center professionals to improve customer service.

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CALL CENTER REPRESANTATIVEs

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