CALL CENTRE COORDINATOR - CUSTOMER SERVICE

SUMMARY:
Well established company situated in Linbro Park, Sandton are looking for a Call Centre / Customer Service person for the Technical department.

POSITION INFO:

• Support all aspects of the technical department. These include: queries from customers, assisting with complex service calls, technician support, queries around parts.
• Monitoring whatssap group and taking action
• Ability to multitask and stay organized
• Excellent interpersonal and problem solving skills both telephonically and face to face
• Ability to communicate with both clients and technicians
• Stay calm in stressful situations
• Report on monthly call for clients via excel spreadsheets
• Improve client retention
• Manage some key clients maintenance requests and queries
• Monitor work flow and communicate with technicians regarding repeat calls.
• Follow up on incomplete jobs ( ie where parts were unavailable)
• Following on job progress with subcontractors
• Following on go ahead on work shop quotes
• Ensure surreal ( internal logging system ) matches whatssap chat.
• Align several operating systems
• Fast paced environment

• Call centre or customer service experience -2 years plus
• Computer literate on excel and all Microsoft office.
• Able to easily navigate computer systems, portals jump from one to the next
• Understand a technical servicing environment
• Able to get on with several personalities
• Ability to multitask but stay calm
• Highly organized
• Experience working on an accounting package ( Evolution advantageous)
• Working in a service department or call centre would be advantageous