CONTACT CENTRE AGENT : PAYJOY

Recruiter:

iSON Xperiences

Job Ref:

BPO00555

Date posted:

Thursday, December 29, 2022

Location:

Randburg, South Africa

Salary:

Negotiable

JOB SUMMARY:

Customer Service Â Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working ...

JOB DESCRIPTION:

Customer Service Â Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working from Monday to SundayÂ

Â

OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and provide end-to-end service.

Main Responsibilities will include but will not be limited to :

Must be able to communicate with customers professionally and articulately.

Must be able to present benefits/opportunities of the sales or service in an effective manner.

Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.

Exercise appropriate soft skills when dealing with difficult customers.

Ensure correct listening skills and probing techniques are used to establish relevant information.

Be able to effectively communicate with the team leader and team members.

To ensure that every day query is logged accordingly.

Ensure that customers are informed as to the progress of queries logged but not resolved.

Ensure that the customers are called and the resolution is confirmed before queries are closed.

Ensure that progress of every query logged is monitored until resolution.

OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

Willing to work shifts (ranging from 09h00 to 19h00)

Willing to work a six day work week

Own vehicle or reliable transport

KNOWLEDGE AND SKILLS:

Good communication skills verbally and written in English.

Must be able to display proven computer literacy

Able to work under pressure

Goal driven

Ability to work with little supervision

Contact Centre skills training

Call handling skills

Telephone etiquette skills

Understanding of website navigation functionalities, technology savvy

6 months experience in an Outbound sales Contact Centre environment;

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

Grade 12

At least 2 yearsâ€™ relevant experience, preferably in Banking / financial industry

Â

MUST HAVE GRADE 12!!!!

Â

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Contact Centre Agent – Travel & Reservation
Location: Johannesburg
Salary:
84 days ago

Contact Centre Sales Agent
Location: Johannesburg
Salary: R15k Basic
Staff Connection is urgently looking for well-spoken TRAVEL & TOURISM contact centre agentS.
2 days ago

HR Manager - Contact Centre
Location: Johannesburg
Salary: R900 000 / annum
Exciting opportunity for qualified and experienced HR Manager to run a contact centre for an international travel organization. - JHB
7 days ago

VODACOM PREPAID : CONTACT CENTRE AGENTS
Location: Randburg
Salary: Negotiable
Overall Purpose: Â The Customer Service agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakehold...
32 days ago

Call Centre Agent (Automotive)
Location: Johannesburg
Salary: 12 500 Monthly
JHBOpportunity available for a service-driven Call centre agent with excellent coordination skills and automotive experience. This role focuses on increasing service sales and managing breakdown calls efficiently.
1 day ago

French - Customer care Agent
Location: Johannesburg
Salary: neg Monthly
We are looking for a dynamic and customer-focused French-Speaking Customer Care agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.
3 days ago

Outbound Sales : Team leader
Location: Randburg
Salary: Negotiable
Outbound sales: Team leader Â The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound contact centre agents in conjunction with the contact centre objectives and as such establishing excellent and consistent standard of service and compliance from the agents. ...
3 days ago

Sales UK Agent
Location: Cape Town
Salary: R9000 Monthly
Sales UK agent
21 days ago

Dialer Manager
Location: Johannesburg
Salary:
Dialer Manager We are recruiting for a Dialer Manager to join our client’s dynamic contact centre team based in Kempton Park. The ideal candidate will have a strong background in managing outbound and/or inbound dialer systems, ensuring campaigns run efficiently while maximising productivity and maintaining compliance with relevant regulations.
28 days ago

Logistic Controller
Location: Capetown
Salary: 0
Logistic Controller
58 days ago

CONTACT CENTRE AGENT : PAYJOY

Similar jobs you might be interested in:

Create a free job alert for CONTACT CENTRE AGENT : PAYJOY in Randburg