CONTACT CENTRE AGENT : PAYJOY

Recruiter:

iSON Xperiences

Job Ref:

BPO00555

Date posted:

Thursday, December 29, 2022

Location:

Randburg, South Africa

Salary:

Negotiable

JOB SUMMARY:

Customer Service Â Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working ...

JOB DESCRIPTION:

Customer Service Â Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working from Monday to SundayÂ

Â

OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and provide end-to-end service.

Main Responsibilities will include but will not be limited to :

Must be able to communicate with customers professionally and articulately.

Must be able to present benefits/opportunities of the sales or service in an effective manner.

Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.

Exercise appropriate soft skills when dealing with difficult customers.

Ensure correct listening skills and probing techniques are used to establish relevant information.

Be able to effectively communicate with the team leader and team members.

To ensure that every day query is logged accordingly.

Ensure that customers are informed as to the progress of queries logged but not resolved.

Ensure that the customers are called and the resolution is confirmed before queries are closed.

Ensure that progress of every query logged is monitored until resolution.

OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

Willing to work shifts (ranging from 09h00 to 19h00)

Willing to work a six day work week

Own vehicle or reliable transport

KNOWLEDGE AND SKILLS:

Good communication skills verbally and written in English.

Must be able to display proven computer literacy

Able to work under pressure

Goal driven

Ability to work with little supervision

Contact Centre skills training

Call handling skills

Telephone etiquette skills

Understanding of website navigation functionalities, technology savvy

6 months experience in an Outbound sales Contact Centre environment;

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

Grade 12

At least 2 yearsâ€™ relevant experience, preferably in Banking / financial industry

Â

MUST HAVE GRADE 12!!!!

Â

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Contact Centre Agent
Location: Johannesburg
Salary:
39 days ago

Invoice Processing Administrator: Perm Position: Cape Town: CBD Contact Centre Industry
Location: Cape Town
Salary:
4 days ago

Enterprise Cloud Contact Centre Architect: Cape Town: Perm
Location: Cape Town
Salary:
28 days ago

Contact Centre - Team Leader
Location: Johannesburg
Salary: R23 500 / month
Exciting opportunity for qualified and experienced Team Leader to support the US Market. Must have background in travel, hospitality or leisure industries. JHB - R23 500
51 days ago

Contact Centre Manager
Location: Johannesburg
Salary: R600 000K / annum
Exciting opportunity for experienced contact centre Manager - Sandton - R40K - R50K / month
60 days ago

Professional Civil Engineer
Location: Durban
Salary:
A dynamic Engineering Consulting company, with offices nationwide and a strong track record of delivering professional services to both the public and private sectors, is seeking the full-time expertise of an ECSA-registered Senior Professional Civil Engineer, with proven experience in water projects to join their KwaZulu-Natal team. This role presents an excellent opportunity to contribute to imp...
1 day ago

Head Reinsurance Accountant
Location: Johannesburg
Salary: 1300000 Annually
ð§¾ Do you read numbers like a language — one that reveals where a business has been, and where it’s headed?Because this role isn’t only about managing accounts — it’s about crafting financial direction, driving accuracy with intent, and leading a team that keeps one of the region’s most respected organisations moving forward.
1 day ago

Automotive Service Advisor - Edenvale
Location: Johannesburg
Salary:
Automotive Service Advisor - Gauteng, Edenvale #DriveYourCareerForward as a Top Service Advisor ðð¨ð ï¸ð¥ Young, Hands-on, driven, and fluent in Afrikaans? We’re looking for YOU!Join a top RMI-approved service centre in Edenvale as a Service Advisor and take your career to the next gear. ðâ¨ Do you live and breathe cars and creating exceptional customer experiences.&n...
1 day ago

Financial Manager (FTC 6 months)
Location: Durban
Salary: 800000 Annually
Ready to balance the books and tip the scales toward financial excellence? This multinational BPO is on the lookout for a Financial Manager who can budget like a boss, forecast like a fortune teller and turn complex numbers into simple, strategic insights.
2 days ago

Manager: Collections Strategy
Location: Cape Town
Salary:
Are you the kind of person who can turn data chaos into strategy gold? We're looking for a sharp, innovative Manager: Collections Strategy — someone who can look at a collections book and instantly see patterns, potential, and profit. This is your chance to drive real impact by shaping collection strategies that blend analytics, technology, and smart thinking. If you live for the thrill of i...
6 days ago

CONTACT CENTRE AGENT : PAYJOY

Similar jobs you might be interested in:

Create a free job alert for CONTACT CENTRE AGENT : PAYJOY in Randburg