COO

SUMMARY:
Reporting to the CEO and working as a key member of the Executive and Management team, the Chief Operating Officer (COO) will fulfill a strategic and leadership role in building, implementing, and overseeing all of the company’s operational processes, workflows, and procedures.

POSITION INFO:

Requirements

• Degree in Business Administration or relevant field is recommended; MBA will be an advantage
• Minimum 3 - 5 years proven executive experience in multinational FMCG (Manufacturer, Retailer or Agency), or similar industry
• Demonstrated understanding of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
• Proven knowledge of principles and methods to drive top-line/revenue growth
• Demonstrated knowledge of the Fintech Industry
• Strong general IT infrastructure knowledge
• Experience in managing a field force particularly in township environments.

Duties & Responsibilities

 Achieve Business Performance

• Accountable for the aggregate plan and delivery of operations and the general operating model of the business.
• Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working.
• Ensure strategic objectives shaped at the Executive Committee level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.
• Ensure that business change projects are delivered in line with directions from Executive Committee.
• Coordinate the efforts of the different functional areas under management to ensure minimal duplication of efforts, maximum efficiency, and maximize value for money.
• Contribute to the development of a business strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
• Review performance against balanced scorecard components as prescribed by the Executive Committee, determine gaps, and agree on action plans to close gaps.
• Benchmark productivity against industry standards and create measures to improve productivity.

 Driving Business Direction

• To be an integral part and driver of the strategic planning, budgeting, and forecasting of business requirements and decision-making process.
• Build strong relationships with key external stakeholders, suppliers, etc. to ensure correct focus and direction for the business at the operations level.
• Ensure an effective and efficient operating model is maintained.
• Ensure that risk is effectively addressed in all aspects of the business
• Ensure that effective infrastructure (building, systems and staff complement) is maintained and developed for the business.
• Accountable for planning and delivering on the “scale up “ strategy.

 People  Management/Leadership

• Build strong relationships with key stakeholders and peers on the Executive Committee to ensure the correct focus
• Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
• Lead, inspire and coach a team of professionals, creating succession to key roles and enhancing the business management capability.
• Monitor the strict adherence to governance and setting high standards of professionalism across the functions
• Ensure that managers create effective workforce plans and recruitment demands plans for their areas.
• Review Performance Improvement reports determining the effectiveness of interventions.

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