CRM Administrator / Data Analyst

SUMMARY:
Our client in the Telecommunications industry is currently looking to employ a Data Analyst / CRM Administrator based in Port Elizabeth.

A wonderful career opportunity awaits you.

POSITION INFO:
Requirements:

• Must have Matric.
• Proven experience as a CRM Administrator or Data Analyst or in a similar role.
• Solid knowledge and understanding of database structure and systems like SQL.
• Deep understanding and knowledge of CRM & ERP System (minimum 5 years’ experience required).
• Proficiency in CRM system administration, including user management, data management, customization, and reporting.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel for data analysis and reporting purposes.
• Attention to detail and organizational skills to ensure accurate data entry and system maintenance.
• Outstanding communication and interpersonal skills to effectively collaborate with cross functional teams and provide user support.

• Bachelor's degree in a relevant field.
• Experience working in a sales environment with rental and leasing knowledge.
• Sage knowledge.
• Understanding of procurement, financial and sales processes.

• CRM System Management: Oversee the day-to-day operation of the CRM system, including user management, security settings, and data integrity.
• Collaborate with cross-functional teams to identify, analyse, and address CRM system issues.
• Reporting and Analytics: Create and maintain CRM reports to provide meaningful insights.
• to sales, marketing, and customer service teams. Identify trends, track key performance indicators (KPIs), and generate actionable reports to support data-driven decision-making.
• Data Management: Monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes.
• Training and User Support: Develop and deliver CRM training programs for end-users, including new employee onboarding and ongoing training sessions. Provide technical support and guidance to users, troubleshooting system-related issues, and assisting with user adoption.
• Full and complete management of Customer Relations Management Software.
• Rep Allocations to client.
• Maintenance/clean-up of data on CRM by ensuring that client information is not duplicated.
• Provide CRM technical support.
• Conduct CRM training with new users.
• Monitor sales rep activity.
• Loading of new equipment on CRM.
• Produce the following detailed reports: Weekly activity data reports, Monthly data reports, Maintenance reports.
• Manage leads (allocation to reps and regular follow ups thereafter).
• Handle all Client settlements/ Cancellation queries.
• Verify and distribute client information.
• Understand and interpret client contracts.
• Loading of contracts.
• Assisting sales reps with contracts/settlements/ any queries.
• Create New User Profiles.
• Remove Access for terminated staff.
• Any other ad-hoc duties as assigned from time to time.