SUMMARY:
CRM Manager (Solar Energy) – JHB North
POSITION INFO:
Employer Description This company specialize in Solar and Renewable Energy Job Description Your responsibilities will be the following: Define and own the CRM strategy, operating model, and standards across the business. Establish clear role definitions, handover points, and escalation paths within the CRM function. Ensure CRM activities align with commercial strategy, operational capacity, and financial controls. Ensure key accounts receive appropriate senior-level attention, coordination, and issue resolution. Monitor customer satisfaction, retention risk, and expansion opportunities across the portfolio. Own CRM's contribution to debtor management in collaboration with the Commercial Manager and Finance. Ensure effective coordination between CRM, Operations, Engineering, and Maintenance functions. Oversee client communication related to deployments, maintenance activities, outages, and remedial work. Prevent unmanaged or ad-hoc client engagement by enforcing structured communication channels. Ensure disciplined use of CRM systems across all client-facing roles. Identify and mitigate customer-related risks, including revenue concentration and service degradation. Qualifications Matric Relevant qualifications in Business, Commerce, Sales, Operations, or a related field. Skills Minimum of 8-10 years' experience in CRM, key account management, or commercial leadership roles. Proven experience leading client-facing teams in complex operational environments. Experience in infrastructure, energy, or asset-heavy industries is strongly advantageous. Proficient in CRM Systems Benefits Performance Bonus Annual Increases
