CX Designer: Banking: FTC

CX Designer: FTC: Banking

The call is for an experienced CX Designer to facilitate user experience into the design of products and services and design interfaces to effectively communicate the brand and enrich the customer’s experience

Your responsibilities will be:

• Develop compelling visual artifacts: UI Layouts, Interface Elements, Prototypes, high level Storyboards, mock-ups, wireframes) to effectively communicate UI and UX needs
• Develop and maintain design elements, mock-ups, and specifications as needed
• Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
• Custodian for developing visual, UI and interaction design assets to be adopted within design system
• Conducting best practice research to develop and improve UI and interaction design to solve end user experience problems effectively
• Formulate testing parameters to effectively assess user experience
• Conduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively
• Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics
• Develop user experience flows and integrating them to mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documents
• Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
• Advocate the end-user throughout the development process and work closely with other members of the Service Design Team to craft a world class user experience
• Create solid recommendations and prioritization based on technology and business needs
• Adhere to design standards by understanding and following the Design System
• Adhere to our client centered design process
• Consider user feedback from user testing results to deliver the best customer experience
• Accountable for time management within each project to ensure agreed deadlines are met
• Adhere to consistent design patterns and principles
• Align to technical infrastructure of the Group
• Support the achievement of the business strategy, objectives, and values by ensuring delivery of process, services and solutions
• Identify training courses and career progression for self through input and feedback from management
• Ensure all personal development plan activities are completed within specified timeframe
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholder’s business by highlighting benefits in support of the implementation of recommendations

What would you need for this position?

• Matric + Design Certification from an accredited Design School
• 10+ years design experience
• Process Design, Product Design, Relevant Design Tools, Writing, Editing, proofreading, layout and design skills, Web Design

Recruitment Note: Communication will only be with shortlisted candidates: jino.

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