CX Specialist

Recruiter:

Cyberpro Consulting

Job Ref:

JHB003851/YM

Date posted:

Tuesday, February 8, 2022

Location:

Johannesburg, South Africa

Salary:

600

JOB SUMMARY:
CyberPro Consulting combines a Passion for Technology with a Genuine Interest in our customer's Business and Success. With almost two decades of experience in the IT and software development industry, CyberPro Consulting has a diverse client base, ranging from large-scale enterprises to SME businesses.

JOB DESCRIPTION:

We are currently seeking an experienced CX Specialist with the following skillset to join our team:
Minimum requirements:

5+ years’ working experience as a CX Specialist/Manager
Experience in an environment requiring business acumen will be strongly advantageous
Undergraduate degree in a Customer Experience or related field (equivalent to an NQF level 7)
Formal training/certification in UX design methodology will be beneficial
Expertise in customer-centric principles
Customer insights generation, translation and transformation into tangible experience designs
Outstanding knowledge of journey mapping methodology
Capture and understand user and business requirements
Able to apply original, creative, abstract verbalisation and conceptualisation in problem-solving scenarios or explanation of ideas
Design thinking capability
Fluency in generating numerous potential concepts through ideation
Ability to transform written information into cohesive, alternative forms of visual and oral media
Good English grammar
Strong business and technical acumen
Knowledge of augmented- and virtual reality offerings and potential application

Responsibilities:

Bring CX-first mindset & capabilities: serve as a customer expert, through deep understanding and capability across core CX tools, such as Voice of Customer surveys, customer observations, behavioural and sentiment data analyses
Develop and implement CX journey measurements for a new product proposition, including designing and launching new touchpoints
Develop or enhance colleague journeys aligned to desired experiences and moments that matter.
Collaborate with stakeholders to develop best-in-class sampling, surveys, dashboards, and closed loop programs
Develop customer profiles/personas and map customer journeys to craft superior customer experience across all touch-points
Multi-disciplinary stakeholder management
Demonstrate ability to draw customer insights from multiple tools/sources.
Structure complex problems to enable team’s success by breaking down multi-part ideas into component parts

Please send your CV to Yonela (yonela ) or call for a confidential discussion about this opportunity.

Please consider your application to be unsuccessful if you have not received feedback within 10-business days

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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