Call Center Represantative

Recruiter:

ANGELICA MARKETING

Job Ref:

Cc101

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

20000

JOB SUMMARY:
Call Center Represantative

JOB DESCRIPTION:

Call Center Representatives work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. They usually follow a script with prepared responses based on customer’s questions and replies. After working closely with the customers to resolve their issues, some Call Center Representatives may try to sell additional products that may benefit the customers and may receive additional compensation for this sale.

Most Call Center Representatives are responsible for keeping records of information received in conversations and log it into the call center database.

Call Center Representative skills and qualifications

Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Telesales/Call Center Agents
Location: Johannesburg
Salary:
Phakisa Holdings is seeking Telesales/call center Agents for Temp position in the Boksburg area. Mid-Career level with 2-3 years exp.
53 days ago

Call Center Team Leader
Location: Pretoria
Salary:
Our client, based in Pretoria East, is looking for dedicated and motivated call Centre Team Leaders. The ideal candidates will have strong leadership skills and a passion for delivering exceptional customer experiences.
29 days ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
11 days ago

Call Centre Operator – Logistics
Location: Pretoria
Salary: Annual Salary
Join our 24/7 logistics call center! You’ll coordinate breakdowns, authorize diesel, capture loads, monitor journeys, enforce sleep plans, and manage pool vehicles—keeping our fleet moving efficiently and safely
6 days ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
28 days ago

Job Specification: Executive Personal Assistant & Marketing Executive
Location: Johannesburg
Salary: Very well structured package
This is a dual-function role combining executive-level support with marketing, branding, and communications leadership. The successful candidate will act as the right hand to two Managing Directors, ensuring seamless executive operations while also driving marketing strategy, events, and corporate identity initiatives.
36 days ago

Contact Centre Agent
Location: Johannesburg
Salary:
39 days ago

Lead Business Generator /Telesales
Location: Johannesburg
Salary:
53 days ago

Graduate / Junior Developer Opportunities – in either C# or Java or Node.js or React or PHP or PowerBI🚀
Location: Johannesburg
Salary: 0
Graduate / Junior Developer Opportunities – in either C# or Java or Node.js or React or PHP or PowerBI🚀
81 days ago

Intermediate Software Developer – Roodepoort – R 360K PA
Location: Johannesburg
Salary: 360 000
Intermediate Software Developer – Roodepoort – R 360K PA
81 days ago

Call Center Represantative

Call Center Representative skills and qualifications

Similar jobs you might be interested in:

Create a free job alert for Call Center Represantative in Johannesburg