Call Center Represantative

Recruiter:

ANGELICA MARKETING

Job Ref:

Cc101

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

20000

JOB SUMMARY:
Call Center Represantative

JOB DESCRIPTION:

Call Center Representatives work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. They usually follow a script with prepared responses based on customer’s questions and replies. After working closely with the customers to resolve their issues, some Call Center Representatives may try to sell additional products that may benefit the customers and may receive additional compensation for this sale.

Most Call Center Representatives are responsible for keeping records of information received in conversations and log it into the call center database.

Call Center Representative skills and qualifications

Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems

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Call Center Represantative

Call Center Representative skills and qualifications

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