Call Center Team Leader

Recruiter:

PlaceTalent

Job Ref:

JHB000409/NC

Date posted:

Wednesday, August 20, 2025

Location:

Pretoria, South Africa

SUMMARY:
Our client, based in Pretoria East, is looking for dedicated and motivated Call Centre Team Leaders. The ideal candidates will have strong leadership skills and a passion for delivering exceptional customer experiences.

POSITION INFO:
Minimum Requirements:

Pharmacist’s Assistant Post-Basic Certificate preferred
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Ability to work under pressure and meet performance targets
Knowledge of relevant health industry regulations and best practices

Key Accountabilities:

Lead, motivate, and mentor a team of customer service representatives to achieve performance targets and exceed customer expectations.
Monitor team performance through KPIs and quality metrics, providing regular feedback and coaching to improve individual and team results.
Conduct training sessions for new and existing team members, ensuring they are well-equipped to handle customer inquiries effectively and professionally.
Efficiently manage call center workflow, ensuring smooth operations and adherence to schedules.
Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
Generate and analyze performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
Foster open communication within the team and act as a liaison between the team and senior management, conveying feedback, challenges, and opportunities.
Ensure team members comply with company policies, procedures, and compliance requirements.

Please apply directly by clicking the apply button or visiting for more exciting opportunities.

If you have not received a response within one week, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.

Similar jobs you might be interested in:

Post Basic Pharmacist Assistant
Location: Pretoria
Salary:
Call Center Agent: post basic pharmacist assistant (6 Month Fixed Term Contract)We are seeking a patient-focused post basic pharmacist assistant to join a growing healthcare team in Pretoria East. This role involves providing telephonic support to patients, ensuring they receive the best possible guidance in managing their medication and adherence to prescribed therapies.
14 days ago

Call Center Team Leader
Location: Pretoria
Salary:
Our client, based in Pretoria East, is looking for dedicated and motivated Call Centre Team Leaders. The ideal candidates will have strong leadership skills and a passion for delivering exceptional customer experiences.
15 days ago

Key Account Manager Africa - Agrochemicals
Location: Johannesburg
Salary: Market Related
A well-established agrochemical manufacturer is seeking a dedicated Key Account Manager to be responsible for managing sales strategies, client training, and trials while ensuring compliance and supporting resource and forecast management across multiple countries in Africa.
Today

Executive Personal Assistant
Location: Johannesburg
Salary: R180 000.00 Annually
We are seeking a dynamic and highly organised Executive Personal assistant to join our client's team in Bryanston. This is an exciting opportunity to support the executive leadership of a forward-thinking energy company, providing seamless administrative, operational, and strategic support.
8 days ago

DENTAL ASSISTANT/RECEPTIONIST | CENTURION, PTA
Location: Centurion
Salary:
8 days ago

Digital Marketing Support
Location: Johannesburg
Salary: Monthly
Our client, a well known insurance brokerage is looking for a Digital Experience and Marketing Support person to join their team. This position is office based in Sandton. 1- 2 years Digital Marketing experience is required.
20 days ago

Assistant Financial Manager
Location: Johannesburg
Salary: R550 000
Steel, Sparks, and Spreadsheets! If you can balance a budget as confidently as we balance heavy machinery, then we want you in the engine room of our finances.
20 days ago

Offline Marketing Assistant
Location: Johannesburg
Salary:
Offline Marketing assistant – Gaming Events (B2C Focus)Location: Fourways, Gauteng Company: Hominum Solutions (Recruiting on behalf of a client) Application Deadline: Open Email Applications To: ivan@hominumsolutions.com (Include your required monthly CTC and notice period) Role OverviewYou live and breathe games and thrive in the room where players gather. As our Offline Marketing Assi...
21 days ago

Assistant Financial Controller
Location: Hyde Park
Salary:
77 days ago