Call Center inbound & outbound (New positions)

Recruiter:

Celtic Personnel

Job Ref:

cc2

Date posted:

Saturday, March 12, 2022

Location:

Johannesburg, South Africa

Salary:

250000

JOB SUMMARY:
NEW POSITIONS

JOB DESCRIPTION:

A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Call Center Representative skills and qualifications

Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company’s products and/or services

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Call Center inbound & outbound (New positions)

Call Center Representative skills and qualifications

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