Call Centre Administrator

Recruiter:

AFMS Group (Pty) Ltd

Job Ref:

AFM000163/MT

Date posted:

Friday, April 10, 2026

Location:

Cape Town, South Africa

SUMMARY:
Position Summary

The incumbent is responsible for the effective utilisation and coordination of the Computer Aided Facilities Management System (CAFMS), serving as the key link between the call centre and technical support teams. This includes the accurate capturing and maintenance of all CAFMS records, liaising with operations to ensure proper record coordination, and following up on all outstanding tasks to ensure timeous resolution and service delivery.

POSITION INFO:
Key Accountabilities/ Principle
Responsibilities

Ensure that all duties are performed in accordance with the company’s Quality Management System and OHS Management System requirements.

Primary Duties

Processing of faults and incidents on the CAFMS

Escalate high priority calls to appropriate operational representatives
Accurately capture, process and close job records on the CAFMS system, ensuring faults are correctly identified and that root cause analysis and corrective actions are documented accordingly
Issue all CAFMS records to the correct operational representative
Identify and report on status of faults/incidents and drive to closure
Receive, verify and capture job completion information and relevant documentation from operations for accurate record keeping on the CAFMS system
Ensure supporting documentation is uploaded against all records on the CAFMS where applicable

Follow up on all tasks

Produce a daily report on all requests logged with the helpdesk and distribute to applicable onsite managers highlighting the current status of each request Ensure all completed tasks are closed
Highlight incomplete tasks and drive for closure
Update task status for client information
Produce CAFMS reports and submit to operational representatives weekly

It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.

Prescribed procedures may be amended by management as and when required.

Key Skills and Experience

Grade 12
Min 2-year relevant working experience preferably in Facilities Management
Computer literate (MSOffice)

People and Management Skill

Excellent literacy skills
Good interpersonal relations
Good communication skills
Ability to work in a team
Customer focused
Good organisational skills and ability to prioritise tasks
Ability to use initiative
Adhere to deadlines and targets
Ability to multi-skill
Analytical and quick thinking
Have a professional attitude
Problem solving skills
Self-motivated and work independently
Take ownership of tasks
Integrity
Service orientated
Take ownership of tasks

Key result areas

Understand role of reporting to the business and client.
Understand role of ensuring output is aligned with business
Understand interworking with various teams
Understand that feedback and communication is critical to success.

Values / Behavioural

Open Communication
Teamwork
Accountability
Respect
Caring

Additional Responsibilities and Skills
The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as AFMS Group operates as a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels

Interested? Submit your CV now.

All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act.

We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.

Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated.

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.

For information on AFMS Group, including more information on our company culture, visit our website at />
Please note, relocation costs will not apply.

If you do not hear from us in 14 days, consider your application unsuccessful.

Applications to be addressed to Matthew Toontjies: -solutions.co.za

Closing Date for applications: 17 April 2026, by 16h00

Call Centre Administrator

Similar jobs you might be interested in: