Call Centre Agent (Luxury Hospitality / Travel - Global)

SUMMARY:
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POSITION INFO:

A well known hospitality client is seeking an English speaking Call Centre Agent to join their team in Johannesburg on a permanent basis. 

Willing to work at the office, various shifts Monday to Sunday with 2 days' off (Support global market)

Basic salary and incentive

Interview process - 3 rounds 

Clear credit record

Great track record - reference checks will be conducted upfront 

Qualifications and experience:

Matric

No less than 1 years' relevant experience in travel or hospitality in the call centre, international exposure 

Excellent English communication 

Key skills:

Reliable

Customer orientated 

Problem solver

Attentive listening 

Adaptable 

Passionate 

Systems driven 

Key performance areas: 

Booking: Cruise Itineraries, hotels, pre and post travel

Able to engage with client on national and international level via various platforms 

Drive continuous improvement on guest journey

Support Global Sales