Call Centre Agents Inbound

Recruiter:

Premier Personnel

Job Ref:

PR#019

Date posted:

Saturday, March 19, 2022

Location:

Pretoria, South Africa

Salary:

Annual Salary & Bonus

JOB SUMMARY:
Call Centre

JOB DESCRIPTION:

The successful Call Centre Agent will be responsible for:
" Timely, complete resolution of problems
" Scheduling of on-site visits by the Technical Engineers
" Guaranteeing customer satisfaction by professional technical assistance standards
" Managing the collection feedback data related to the products
" Effectively recording and management of incoming cases
" Acting as first-line in troubleshooting
" Maintaining data accuracy within the working systems
The Call Centre Agent will have:
" Strong phone and verbal communication skills along with active listening
" Knowledge of customer service practices and principles
" Customer focus and adaptability to different personality types
" Ability to multi-task, set priorities and manage time effectively
NO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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