Call Centre Associate

SUMMARY:
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POSITION INFO:

Van Schaik Online needs a Call Centre Associate who is goal/target driven and possesses a high level of telephone etiquette, communication skills, good interpersonal and administrative skills and can function well under pressure.

Reporting to the Supervisor, the successful candidate will be responsible for:

• Handling quotations for individual customers, institutions and libraries,
• Handling of Web-based, inbound/outbound telephonic, e-mail, fax and written enquiries
• Ordering and receiving of academic and general books
• Stock sourcing and supply chain management
• Executing and follow up on IBT with branches
• Assisting in dispatch with invoicing and capturing waybills
• General office administration
• Excellent customer service.
• Other ad hoc tasks, as and when needed within the VanSchaik.com environment

Requirements:

• Senior certificate
• Computer literate (MS Office suite) and
• Internet user experience (including SmartPhone apps)
• Good communication skills and proficient in English and any other official language.
• Previous experience working in the call centre will be to your advantage

The successful candidate can expect a competitive package dependent on experience and qualifications, including a medical aid and provident fund.

Closing date:  12 December 2025

(Please note that correspondence will only be conducted with short listed candidates by no later than  19 December 2025).

Van Schaik Bookstore is under no obligation to fill this position.

Commencement of duties: as soon as possible

Given the employment equity policy of Van Schaik Bookstore, preference will be given to suitable candidates from the designated groups.