Call Centre Learnership

 

Recruiter:

RFP Materials

Job Ref:

CCL2569

Date posted:

Monday, June 20, 2022

Location:

Johannesburg, South Africa

Salary:

200000


JOB SUMMARY:
Call Centre Learnership

JOB DESCRIPTION:

Duties & Responsibilities

  • With or Without experience
  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Facilitate end to end enrolment process
  • Provide end to end enrolment support
  • Manage and resolve customer queries
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

Desired Experience & Qualification

  • Matric
  • Proficient in relevant computer applications
  • Required language proficiency English
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Call Centre Manager - Midrand
Location: Midrand
Salary: R30 000 Monthly
Job PurposeThis role is responsible for managing and overseeing the quality, delivery, and operational outcomes of all call centre services. The call centre Manager will ensure the effective integration of services, staff performance, and the successful implementation of new processes and client contracts.This position is ideal for a proactive, results-driven professional with strong people manage...
1 day ago


Call Centre Agent (Automotive)
Location: Johannesburg
Salary: 12 500 Monthly
JHBOpportunity available for a service-driven call centre Agent with excellent coordination skills and automotive experience. This role focuses on increasing service sales and managing breakdown calls efficiently.
1 day ago


Team Leader: Call Centre
Location: Pretoria
Salary: 10000 Monthly
A well-established and reputable law firm is seeking to appoint a dynamic and experienced call centre Team Leader to join their Banking Collections Department.This role is best suited to a hands-on leader with a solid background in collections, team management, and performance optimisation. The ideal candidate will be results-driven, able to motivate and guide a team to exceed targets while mainta...
3 days ago


Debt Collector / Call Centre Agent
Location: Pretoria
Salary: 7000.00 Monthly
call centre Agent / Debt Collector (Banking Collections)Location: Lynnwood Area, PretoriaSalary: R6,500 – R10,000 CTC per month (Depending on experience)Commission: YesBenefits: Medical Aid & Pension fundEmployment Type: Full-Time (Monday - Friday)We are seeking a results-driven Collections Agent with experience in Banking Portfolio Collections (Homeloans / Card / Loans / Business) to join our t...
3 days ago


Sales Call Centre Agent
Location: Pretoria
Salary: R8 500 Monthly
We are currently searching for a call centre Sales Agent for one of our clients in Financial Services
3 days ago


Call Centre Manager
Location: Boksburg
Salary:
3 days ago


Senior Manager - Call Centre Operations (Collections)
Location: Johannesburg
Salary: 700000 Annually
Our client, a leader in the collections sector, is seeking a Senior Manager in the Collection call centre Operations space.
7 days ago


Call Centre Sales Agent
Location: Centurion
Salary: Market Related
We are looking for a call centre Agent (Sales) for the sales department with a well established company in the Centurion area.
14 days ago


Call Centre - Johannesburg
Location: Bedfordview
Salary:
call centre (New Business Development) Bedfordview R10 000 to R12 000 CTC per month
15 days ago


Call Centre Team Leader: Debt Collections
Location: Pretoria
Salary: 12000 Monthly
My client, a reputable law firm, is looking to appoint a driven and experienced call centre Team Leader for their banking collections department.  The position is ideal for a hands-on leader with a strong background in collections and team supervision.EE: Open
15 days ago


Create a free job alert for Call Centre Learnership in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions