Call Centre Learnership

Recruiter:

RFP Materials

Job Ref:

CCL2569

Date posted:

Monday, June 20, 2022

Location:

Johannesburg, South Africa

Salary:

200000

JOB SUMMARY:
Call Centre Learnership

JOB DESCRIPTION:

Duties & Responsibilities

With or Without experience
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Facilitate end to end enrolment process
Provide end to end enrolment support
Manage and resolve customer queries
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs

Desired Experience & Qualification

Matric
Proficient in relevant computer applications
Required language proficiency English
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes

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Call Centre Learnership

Duties & Responsibilities

Desired Experience & Qualification

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