SUMMARY:
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POSITION INFO:
Our client is seeking a highly organised and customer-focused Call Centre Operator to serve as the primary liaison between the company and its customers, including service station operators. This role operates in a fast-paced, high-volume environment and is critical in ensuring efficient communication, accurate order processing, and exceptional customer service.
Key Responsibilities:
- Order Management & Dispatch
- Customer Support & Complaints
- Emergency & Alarm Monitoring
- Administrative Duties
- Operational Compliance
- Sales Support
- Call Centre Management & Operations
- Performance Monitoring & Reporting
- Issue Resolution & Coordination
Minimum Requirements:
- Matric (Grade 12)
- Previous experience in a call centre, logistics, petroleum, or related environment preferred
- Strong administrative and computer skills (CRM systems advantageous)
Key Skills & Competencies:
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and perform under pressure
- High attention to detail and accuracy
- Strong organisational and time management skills
- Customer-focused with a professional approach
Working Conditions:
- Ability to work shifts, including after-hours or weekends if required
- Comfortable working in a high-pressure, fast-paced environment
IMPORTANT:
Applications close 30 May 2026
If you did not receive feedback within 14 days, please consider your application unsuccessful
Only applications submitted via the Ditto Jobs platform will be considered
Only candidates who meet all our client's minimum requirements will be contacted
