Call Centre Operator (Logistics)

SUMMARY:
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POSITION INFO:

Our client is searching for a Call Centre Operator (Logistics) to join their team in Pretoria. 

Job description

The Call Centre operates 24/7/365. The Call Centre Operator will be mainly responsible for, but additional tasks may be assigned:

Breakdowns

• Drivers will lock calls for any breakdowns or mechanical problems on the truck or trailer with the call centre.
• The Call Centre Operator will be responsible for arranging with the appropriate truck dealership to repair the truck or to do the maintenance work.
• In the event of a trailer breakdown, the Call Centre Operator will arrange for an approved service provider to make the repairs.
• The Call Centre Operator will provide regular feedback to the respective fleet controller on the status of repairs.
• The Call Centre Operator will complete the breakdown book with all relevant information and ensure the admin person has the book first thing in the morning (07h30) in order to compile the breakdown report.
• If the Call Centre Operator is unsure about a repair or service provider, he will immediately liaise with the Technical Manager or Foreman to seek clarification.

Diesel

• The call Centre Operator will be responsible for directing drivers where to fill with diesel at approved diesel filling stations when the drivers call/sms in to seek approval.
• Approve the request to fill diesel and provide the authorisation number to the driver.
• Capture the fleet number, litres, date, time and kilometres on the system.

Capturing of loads on the system

• The Call Centre Operator will be responsible for capturing the client from, client to, departure time, load mass and departing kilometres of each truck loading at a client.
• Capture the arrival time at the client for offloading and entering against the open load the offloading kilometres, time and load mass.
• Monitor all trucks and ensure they continue to drive on the designated route.
• Take corrective action in calling the driver to enquire the reason/s for any unauthorised deviations from designated routes.

Journey management, including sleep plans

• Inform the Fleet Controller of any driver deviations from designated routes, delays or alike.
• Ensure that drivers follow designated sleep plans and inform the Fleet Controller of any deviations.
• Call drivers to ensure that they are awake and ready to depart. (as per sleep plan).
• In the event of an incident (accident or hijacking), the operator must initiate the relevant recovery protocols.

Issuing and Management of Pool Vehicle

• Managing the request and booking of pool vehicles.
• Conducting pre- and post-trip inspections and reporting any damages or alike to the Technical Manager.

REQUIREMENTS:

• Gr 12 or equivalent (required)
• Diploma or similar in Logistics or Transport Management (advantage but not essential)
• 2-3 years’ experience in a similar position within the logistics & transport industry
• English (must), Afrikaans (desired) and another official language (advantage)
• Willing to work shifts (including weekends):

Shift Rotation:

• Days Day Shift 06:00 – 18:00
• Days Night Shift 18:00 – 06:00
• Work on a 3 days on/3 days off basis.

Ability to commute/relocate:

• Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (Required)