Call Centre Sales Manager - Short Term Insurance

SUMMARY:
Call Centre Sales Manager with 3-5 years’ sales management experience in an Outbound Sales Call Centre environment, preferably in the Short Term Insurance, required to design and implement sales strategies and operating models for an Insurance Brokerage.

POSITION INFO:

Call Centre Sales Manager with 3-5 years’ sales management experience in an Outbound Sales Call Centre environment, preferably in the Short Term Insurance, required to design and implement sales strategies and operating models for an Insurance Brokerage.

Minimum requirements:

• Grade 12/NQF4 essential
• NQF5 Short Term Insurance certificate required
• RE5 essential
• Minimum 3-5 years’ sales management experience in an outbound call centre environment essential
• Experience in the short term insurance sales industry preferred
• Previous experience in managing Team Leaders essential
• Previous sales management experience essential

Responsibilities:

• Responsible for the overall management of the call centre sales Team Leaders and Sales Consultants
• Implement appropriate plans, processes and budgets for the sales call centre
• Target, track and improve call centre metrics
• Monitor and improve sales performance
• Create performance/targeting pipelines
• Analyse turnaround times, conversions and priorities and make recommendations
• Campaign analysis and recommendations
• Sales, system and product training to staff
• Implement effective quality control measurements
• Staff recruitment
• Manage disciplinary issues, attendance
• Design and implement initiatives to motivate staff to reach objectives
• Reporting and analysis – regular and detailed business reporting, agree sales targets with the MD, agree targets with Tea
• Gather, interpret and analyse data for each business channel
• Provide insights to MD into performance improvement plans for individuals and team
• Collate data and analyse sales and financial stats

If you are a SA citizen & your CV meets the above criteria, please send your CV to --------Please upload your CV here--------

Recognising that diversity is the key to excellence, our client especially encourages members of designated groups -to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.

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