Call agent

Recruiter:

Deka Minas Pty Ltd

Job Ref:

3302540561

Date posted:

Thursday, February 26, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Position: Call Centre Agent
Location: Germiston, Johannesburg
Date: 25 February 2026

We are looking for a reliable and professional Call Centre Agent to join our team. This hybrid role combines client-facing call centre work with field-based driving tasks, making it ideal for someone who can bridge office strategy and on-the-ground execution.

Key Responsibilities:

Handle inbound and outbound calls professionally, including debt collection
Conduct field visits and client follow-ups
Plan and optimise daily routes using navigation tools
Maintain accurate records of client interactions
Draft letters and manage correspondence
Attend virtual and in-person briefing sessions
Ensure professional and courteous client communication at all times

Requirements:

1–2 years’ call centre experience
Minimum 3 years debt collection experience.
Strong route-planning and navigation skills
Excellent interpersonal, negotiation, and persuasion skills
Well-presented with high emotional intelligence
Ability to maintain professional relationships in challenging situations.
Valid Driver's license

Remuneration:

Salary is negotiable based on experience and qualifications

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