Call center Assistant

Recruiter:

ANGELICA MARKETING

Job Ref:

Cc01

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

20000

JOB SUMMARY:
Call center Assistant

JOB DESCRIPTION:

What You’ll Be Doing

Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties. This Assistant Leader drives performance by demonstrating leadership skills and supplying immediate help to a group of team members.
Achieves team performance goals as established by leadership
Coaches and develops team of sales agents to achieve performance objectives
With the Operations Leader or Account Leader, prepares and administers Performance Development Plans for sales or service agents as needed to develop agent performance and behavior
Supervises the daily activity of a team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales and/or service techniques and compliancy guidelines are being met
Handles escalated call disputes between customers and agents
Issues written and oral warnings or reprimands for schedule adherence, call quality or any misconduct as outlined in employee handbook or campaign guidelines

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Inbound Lead Response / Call Center Agent
Location: Johannesburg
Salary:
Today

Call Center Agent
Location: Centurion
Salary: R9000
We are looking for charismatic and well spoken call Centre Agent for a company based in the Centurion area who is able to perform well under pressure.
3 days ago

Lead Business Generator /Telesales
Location: Bryanston
Salary:
2 days ago

Operational Business Controller – Filtration & Purification Industry
Location: Johannesburg
Salary: Market-related
Be the financial anchor in a mission-driven industrial solutions company
3 days ago

Helpdesk Agent - PTA
Location: Pretoria
Salary: 11000
Helpdesk Agent Pretoria (Tshwane) Salary R11 000,00A company in Pretoria is looking for an IT Helpdesk Agent.
17 days ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
17 days ago

Solutions Analyst - Salesforce Experience required- JHB - Hybrid- 12 month
Location: Johannesburg
Salary: Market related
Solutions, Analyst, Salesforce, Experience, required, JHB, Hybrid, 12, month, contract, start, 10th,
18 days ago

Marketing and sales Intern
Location: Johannesburg
Salary: Performance basic salary plus commission
Marketing and sales Intern
2 days ago

Inbound Telesales - Stationery Industry
Location: Johannesburg
Salary:
38 days ago

Pre-Authorisation Consultant
Location: Johannesburg
Salary: 420000 Annually
A well-established company located in Johannesburg North is looking for a Pre-Authorisation Consultant to join their team!
4 days ago

Call center Assistant

What You’ll Be Doing

Similar jobs you might be interested in:

Create a free job alert for Call center Assistant in Johannesburg