Canteen Operations Manager (English and Mandarin)

SUMMARY:
Must be fluent in Mandarin and English

POSITION INFO:

The Canteen Manager is responsible for the efficient and professional operation of the Canteen.

• Providing high quality, healthy food to our Client customers in a professional manner.
• Working with the Client Canteen Committee to ensure the canteen operates profitably.
• Ensuring that all staff complies with all relevant policies and procedures as outlined by the Canteen Committee.
• Ability to speak, read and write both English & Mandarin.
• Willingness to assist to perform the required functions of a Health and Safety Representative

Responsibilities:

• Management of canteen staff.
• Canteen operations management.
• Effective communication.
• Management of manuals, policies and procedures.
• Liaison with Canteen Committee
• Record keeping.
• Stock management.
• Ensuring canteen security.
• Planning Special Events.
• Miscellaneous duties

Management of Staff:

• Ensuring suitable inductions covering hygiene, OHS, customer service and any other relevant points.
• Ensure staff and customers (where relevant) are aware of all canteen manuals, policies and procedures including: Food & Drink Policy
• Food handling practices and regulations to prevent food spoilage and contamination.
• Money handling policies and recording of sales & expenses.
• Occupational Health and Safety
• In conjunction with the Canteen Committee, encourage staff to help with the daily running of the canteen.
• Develop ongoing positive relationships with staff and volunteers.
• Performance review of staff & Client.

Other Operations:

• Opening and closing canteen procedures for allocated work times.
• Preparing and selling menu items as per the canteen menu.
• Serving staff (as required) during prescribed service times.
• Establish effective communication between Canteen Committee, Staff, Customers, Chefs and Canteen suppliers.
• Ensure any changes are communicated to all appropriate parties.
• In conjunction with the Canteen Committee ensure timely and effective promotion of the canteen, i.e. menu changes, specials, requests for volunteers, theme days etc.
• Communicate customer and staff feedback to the Canteen Committee.
• Liaise with the Canteen staff to ensure operational matters are attended to.

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