Cash Centre Supervisor

SUMMARY:
Cash Centre Supervisor

POSITION INFO:

Join IZI South Africa as a Cash Processing Supervisor in Witbank.

Are you great with cash, super organized, and love making sure things run smoothly? IZI South Africa, a leading provider of integrated cash management solutions, is looking for a reliable Supervisor to join our team in Witbank.

If you're an SA citizen with a knack for numbers and a commitment to safety, we want to hear from you!

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

About the Role

Cash Centre Supervisor

Reporting to the Branch Manager, this role is responsible to manage the work flow of Cash Processing Tellers

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Main Responsibilities:

Effective Supervision of the Cash Processing Centre Operations

Ensure that tellers are processing according to Cash processing policy and procedures

Equal distribution of work to avoid bottle necks

Effective managing of the end-to-end work flow process

Comply with Cash Centre operational and administrative procedures within defined guidelines

Ensure that Record keeping of all applicable documents are maintained/retained as per the standards

Responsible to ensure that all daily recons are balanced

Quality Assurance

Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained

Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI's code of conduct and disciplinary code

Effective supervision of staff ? Assist with any other related duties as allocated/requested from management

Assist with rostering

Monitor performance and provide feedback

Assist with the optimization of resources to meet operational needs

Oversight of employee record ensuring that all relevant and required documentation is on file

Action all customer queries and complaints

Verify/check all cash transactions/differences

Responsible to ensure that staff process customer transactions accurately

People Management

Effectively manage overtime and working hours as per employee contract

Monitor and address staff motivation levels

Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI South Africa's values, code of conduct and disciplinary code.

Ensure that all disciplinary actions are conducted in compliance with

Company policies and procedures.

Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.

Ensure record keeping of all minutes of meetings

Ensure that all staff adhere to the uniform standards at all times

Training and development

Succession Planning

Determine training needs (in line with training and HR policy) for

Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions

Engage with staff on a regular basis and coach staff as needed.

Ensure all employees have attended the role specific training

Supervisor must take ownership of personal development

Risk and compliance

Manage and monitor loss prevention and loss reduction controls

Ensure and monitor adherence to procedures and policies with regards to risk

Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the

CCTV/note counters and all other equipment in the branch

The ROCC must be adhered to

Minimum Qualification & Experience

• Grade 12 with mathematics or accounting

• 3 - 5 years relevant Cash Centre Supervisor working experience

• Sound understanding of financial principles/information

• Computer Literacy

• Good verbal and written communication skills

• Strict adherence to policies and procedures

• Customer thinking

• Ability to work in teams

• Fle