SUMMARY:
Catalytic Converter Sales Representative
POSITION INFO:
We are seeking a driven and relationship-focused Sales Representative to support revenue growth through effective client management, stock collections, and ongoing supplier engagement within the catalytic converter department. This role is primarily focused on maintaining strong client relationships, coordinating collections, and ensuring consistent supply through regular engagement and service excellence.
The ideal candidate is a confident and professional relationship manager with strong communication skills, market awareness, and a commitment to delivering reliable service. This role requires frequent client interaction, coordination of collections, payment follow-ups, and close collaboration with internal teams to ensure smooth purchasing and operational processes.
Key Accountabilities & Responsibilities
Client Relationship Management & Retention
- Build, maintain, and strengthen long-term relationships with existing catalytic converter suppliers and clients.
- Maintain regular contact with clients to ensure ongoing supply, loyalty, and repeat business.
- Act as the primary point of contact for client enquiries, pricing discussions, and service-related matters.
- Resolve client concerns promptly and professionally to sustain strong working relationships.
- Promote trust, reliability, and consistency in all client interactions.
Collections & Supply Coordination
- Coordinate and manage catalytic converter collections from client locations.
- Liaise with drivers, warehouse, and operations teams to schedule and execute collections efficiently.
- Verify stock details, quantities, and client documentation prior to collection.
- Attend key or high-volume client collections to ensure accuracy and professionalism.
- Ensure timely and accurate communication between clients, logistics, and finance teams.
Sales Support & Revenue Maintenance
- Support revenue targets through consistent supply from existing clients and targeted account growth.
- Identify opportunities to increase volumes and strengthen account performance.
- Assist with pricing discussions and quotation preparation in line with company policies.
- Follow up on outstanding quotations and pending transactions.
- Encourage continued business through proactive engagement and service delivery.
Credit Control & Payment Follow-Up
- Work closely with the finance department to support collections of outstanding payments.
- Follow up with clients regarding invoices, statements, and payment timelines.
- Assist in resolving payment queries and discrepancies.
- Promote adherence to agreed payment terms and credit policies.
Market Awareness & Client Intelligence
- Maintain awareness of catalytic converter pricing trends, PGM values, and competitor activity.
- Gather client and market feedback to support pricing and sourcing strategies.
- Identify high-value suppliers and growth opportunities within existing accounts.
- Provide regular market and client insights to management.
Administration & Reporting
- Maintain accurate client records, contracts, quotations, and collection documentation.
- Prepare and submit regular activity, collection, and client status reports.
- Ensure all purchasing, onboarding, and compliance documentation is complete and up to date.
- Comply with internal controls, procedures, and reporting requirements.
Internal Collaboration & Representation
- Work closely with warehouse, finance, and management teams to ensure seamless operations.
- Support negotiations within approved guidelines to maintain profitable and sustainable relationships.
- Identify operational risks, client concerns, or service gaps and escalate appropriately.
- Represent the company professionally in all client-facing and internal interactions.
Qualifications:
- National Senior Certificate (Grade 12)
- Tertiary qualification in Sales, Marketing or related (advantageous)
- Valid driver’s license
Job-specific experience:
- Proven experience in sales, account management, collections, or client relationship roles (preferably in automotive, recycling, metals, or commodities sectors).
- Strong relationship-building and client retention skills.
- Excellent verbal and written communication abilities.
- Good negotiation and problem-solving skills.
- Strong organizational and follow-up capabilities.
- Results-oriented with the ability to manage targets and KPIs.
- High level of integrity, reliability, and professionalism.
- Ability to work independently in a field-based and operational environment.
- Comfortable coordinating logistics, documentation, and client engagements simultaneously.
