Change Manager

SUMMARY:
Are you a strategic Change Manager with a passion for driving successful adoption of new systems and processes? Our client in the Financial Services industry is seeking an experienced professional to lead and manage the people side of change within a transformative IT programme. This 12-month contract role is critical in ensuring stakeholder alignment, supporting key testing phases—including integration, functional, regression, automation, and user acceptance testing—and delivering high-quality, secure, and compliant identity solutions that address core business challenges. The successful candidate will design and implement comprehensive change management plans that not only ensure quality execution and long-term sustainability but also help departments across the organisation fully realise the benefits of IT project change initiatives.

POSITION INFO:
Requirements

• Bachelor's degree in human sciences or equivalent (NQF 7)
• 8 - 10 years' experience in an Information Technology and/or Project Change Management environment
• Change management knowledge and skills
• Business engagement knowledge and skills
• Stakeholder management knowledge and skills
• Communication management knowledge and skills
• Skills service and stakeholder focus
• Proficiency with modern change management tools and digital platforms
• Experience working across agile, hybrid and traditional project methodologies
• Strong ability to collaborate with executive sponsors and cross-functional teams
• Commitment to fostering an inclusive, innovative and high-performing team culture
• Skilled in using data and analytics to assess change impact and adoption
• Capability to develop and optimize change metrics and performance dashboards
• Familiarity with operating within a structured Change Management Office (CMO)
• Confidence in managing budgets and designing tailored change strategies independently

• Prosci Change Management Certification
• APMG Change Management Certification
• Certified Change Management Professional (CCMP)
• Lean Change Management Certification
• organizational Development or Leadership Coaching Certifications (advantageous)
• Six Sigma or Lean Certifications (advantageous)

• Ensure change readiness and stakeholder alignment throughout Integration, Functional, Regression, Automation and User Acceptance Testing phases.
• Define own workplan and deliverables with guidance from the Manager: Project Change Management and prioritise own deliverables and work activities.
• Deliver high quality and relevant work which includes deliverables such as project change management strategies; communication plan; stakeholder analysis and management plan; leadership action plan; project change management risk register; project change management progress report/dashboard; coordination of actions linked to the systems training team; and workplans/ implementation plans for all the above.
• Develop, communicate and facilitate holistic and integrated change strategies and frameworks that support the strategic and operational objectives of the programme.
• Identify and implement appropriate change tools as well as ensure alignment of governance processes with those defined by the organisation's Change Management Centre of Excellence (COE).
• Define and maintain the aggregated change roadmaps for the delivery of initiatives that will lead to business and operational benefits within the programme.
• Drive the delivery of a single view of change across the Programme to ensure a holistic change management approach for long-term sustainability.
• Engage key stakeholders to better understand their vision of success and help them identify how they can contribute to the overall vision of success.
• Develop and implement change management plans for large and complex business regulatory and transformational programmes that minimise potential risks, maximise stakeholder adoption and usage as well as /minimise resistance.
• Develop and execute the communications strategy and approach for business regulatory and transformational programmes.
• Change management technical proficiency in line with the organisation's change management COE.
• Provide comprehensive reports on the function, including overall change readiness, adoption and business impact, and lessons learnt within the programme.
• Work in collaboration with the system training team.

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