Change Manager

SUMMARY:
Create change management plans to shift IT teams to data-driven ways of working.

POSITION INFO:

Change Manager – IT Demand Project

Initial six month contract

• Create change management plans and interventions to shift IT teams to a new ways of working in line with a more data driven organisation
• Work with the IT Project Manager to ensure that the IT Project team is onboarded and trained, and business resources are upskilled appropriately
• Work with a Change Lead to create engagement plans and material across the entire project (Food and IT)
• This role has a dual reporting line to the Change Lead in the project, as well as the IT Project Manager/IT Business Champion.
• There is also a responsibility to work with HR on any potential role or organisational structure changes.

Stakeholder Management:

• Understand IT stakeholders and create stakeholder impact matrices
• Bring all IT stakeholders on board to new ways of working with new technology (not only teams directly impacted)
• Challenge WW IT teams to shift mindset to one of learning / thinking about the future (Future-fit mindset). This includes the IT leadership team
• Create an understanding of the effectiveness of an agile way of working

Facilitate Team and Line Management Discussions

Manage Team Transformation:

• Analysis of people impact of changes to processes and ways of working in line with a data-driven organisation
• Create and change plans to manage the people impacts
• Set up and manage a training and upskilling plan for IT resources
• Ensure operational/business readiness with IT Business Champion and Sponsor
• Manage resistance and barriers to change

Manage Engagement:

• Work with project transformation team to deliver integrated engagement and communication across the business
• Provide an IT engagement plan as input into broader project engagement plan
• Work with IT team to shape key messages and comms appropriate for stakeholders
• Create IT communication that is relevant to specific stakeholders (Integrated with broader engagement)
• Set up and manage IT ‘show and tell’ forum (Data Lake and Integration Topics)
• Set up and manage go-live communication and channels with IT PM

Onboard New Project Resources:

• Facilitate the onboarding of new resources with project context and ensure Line Managers provide IT context.
• Work with the PM to set expectations and boundaries of project for new resources, plus where to go for help

General:

• Identify risks and opportunities and create mitigation strategies
• All change documentation relevant to the IT change are set up and maintained
• Integrate with Demand Project Transformation workstream
• Status/Change reporting

Functional competencies

• Strong facilitation and communication skills at multiple stakeholder levels
• Stakeholder and Impact Analysis
• Change Planning
• Proactive Risk and Issue Management
• Attention to detail and working to deadlines essential

Minimum qualifications & experience

• Five years relevant Change Management experience
• Relevant 3 year tertiary or NQF aligned qualification
• Understanding of agile methodologies and previous experience of working with IT Transformation an advantage
• Relevant retail industry experience an advantage

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