Chapter Lead - People Development Manager - Remote- Permanent

This person will be responsible for building capability and growing individual team members through skills development and career management.

This model allows us to centralise accountability for how we grow, lead and manage our talent.

For more senior, cross-functional, or strategic roles, the Chapter Lead's sphere of engagement could widen to include

People Management & Leadership

• Be the go-to person for your chapter members. Run regular employment and career 1:1s and check-ins.
• Support wellbeing and personal growth, with an open door for career conversations and challenges.
• Build trust through coaching, feedback, and follow-through.
• Identify and remove systemic blockers that get in the way of individuals delivering well.
• Depending on the seniority of the Chapter Lead, the position will work with Project Managers, Scrum Masters, and the People function to escalate issues and land solutions.
• Manage the procedural side of the employment lifecycle for team members (e.g. performance documentation, development plans, exit feedback).
• Ensure accurate, timely updates to HR systems (e.g. changes in role, reporting lines, development milestones, training completed).
• Partner with the People team to ensure team members are supported through onboarding, probation, leave, and offboarding processes.
• Ensure that the business remains compliant with local employment legislation and internal people policies across relevant regions.
• Keep clear records of all people conversations, performance actions, and development progress - no surprises.

Skills Development & Capability Building

• Be responsible for improving staff capability in relevant technical areas (e.g. Business Analysis, Development)
• Work with functional Heads and SMEs to identify skill gaps and determine what training, mentoring, or tools are needed to grow individuals and lift performance across the Chapter. Assist in defining what "good" looks like, and action the staff skill development roadmap to get there.

Career Development & Progression

• Support career development conversations and drive meaningful development plans.
• Gather performance data, feedback and context from projects, peers, and self-assessments and run the Annual Review Process.
• Make transparent and fully justified recommendations for promotion, readiness, and areas to grow skill, and follow up to ensure completion of agreed actions

Evolving accountabilities and duties

• Depending on the seniority the role shall collaborate closely with:
• Engineering and Product teams
• Marketing and sales teams
• Customer support teams
• Executive leadership
• This position requires a high degree of autonomy and the ability to collaborate effectively with cross-functional teams.
• This position will work across a very b