Claims Administrator

Position: Claims Administrator

Location: Pretoria

Do you have an unwavering attention to detail and the ability to ensure insurance claims are captured correctly within SLA? Do you have a passion for building relationships with insurers and providers to ascertain that the claim process is smooth, and payment is made promptly? Raise your hand because WE’RE HIRING!

It’s our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feel that they belong. That’s why we want you to join us in the capacity of a Claims Administrator. This role plays an integral part within our team, as you will ensure Claims are being processed accurately, so that Clients are retained, and amazing service is provided.

So, who are we and why would you want to join us?

We are a young, energetic, and passionate group of companies working in different industries, all focused on becoming market leaders in our fields. Our fast-paced environment will positively challenge you and keep you engaged as you navigate through changing priorities and varying demands. We work smart, we work hard, but we have fun doing it!

Companies in our group include:

• LNDR – a lending solutions provider
• Cryosave – A bank for newborn stem cells
• APS – an outsourced call centre management company

What can we offer you? Some of our benefits include:

• Modern fit-for-purpose people practices.
• Working in a state-of-the-art tech building that includes access to on-site gym to help you grow your fitness as much as you do your brain.
• Two on-site restaurants that will have you inhaling aromas of mouth-watering lunchtime dishes, and freshly brewed coffee. At Fintech campus that’s just a part of the rhythm of the day.

Great, so who is a good fit?

An energetic and dedicated individual with an unwavering attention to detail. The chosen candidate needs to have strong administrative and communication skills, as well as good knowledge of the Financial Service Industry inclusive of FICA and FAIS regulations.

So what will such a fantastic individual’s duties and responsibilities include?

• Ensuring that client claims are captured correctly within SLA, so that there are no delays, and we keep our clients happy;
• Following up on all outstanding claim documents, this will smoothen the process and ensure we have less comebacks;
• Answering calls, and logging claims accordingly and accurately, doing it right the first time, makes sure less time is spent on corrections;
• Providing accurate notes on all claims, setting up reminders and liaising with clients to keep the clients updated via telephone or email, good client service is always the backbone of our offering;
• Day-to-day administration and all other adhoc duties as and when required;
• Follow up on all outstanding claims documents in order to facilitate payments. The quicker we pay, the better the chance that the Client stays.

Are there any specific skills and attributes required?

• Attention to detail and a high level of accuracy;
• Ability to work under pressure;
• Self-starter & excellent organising skills;
• Good verbal, written and communication skills;
• Committed and reliable with integrity and honesty;
• Loyalty toward the organisation ;
• Tenacity, Attendance & Punctuality;
• Needs to have resilience and must be optimistic;
• Be able to work accurately and effectively in a highly pressurised environment;
• Accountability and a team player;
• Good time management skills;
• Problem solving skills, by effectively identifying problems as soon as they arise;
• Ability to be able to think out of the box;

Take a look at the what the requirements for this amazing job are and if you meet them apply, apply, apply:

• 2+ years of experience within the Financial Services Industry is a must (long-term insurance preferred);
• 2 years’ experience as a Claims Administrator is a must;
• Grade 12 certificate (Matric);
• RE5 certificate advantageous;
• Good knowledge of the Insurance Industry;
• Computer literate (MS Office – Excel, Word, and Outlook).