Claims Administrator (Marine/Commercial)

SUMMARY:
We are seeking an experienced and detail-driven Claims Administrator in Cape Town to deliver efficient and effective claims service across motor, non-motor, and marine portfolios.

POSITION INFO:
This role requires a candidate with proven marine claims experience who can confidently manage claims from registration through to finalization while maintaining high service standards.

Key Responsibilities

• Register and maintain all motor, non-motor, and marine claims on existing policies
• Manage claims end-to-end in accordance with internal mandates and procedures
• Provide consistent and accurate updates to Brokers and Client Liaison teams via phone and email
• Respond to client queries and provide professional claims support
• Handle recoveries and Third Party claim processes
• Ensure all marine claims are processed in line with policy terms, marine insurance principles, and industry standards

Qualifications & Experience

• Full qualification at NQF Level 4
• Class of Business Training (including marine, where applicable)
• FAIS Regulatory Exam (RE5)
• Minimum of 2–3 years’ claims administration experience, including marine claims (essential)

Key Skills

• Strong attention to detail with a methodical and thorough approach
• Excellent verbal and written communication skills
• Proven conflict resolution and problem-solving ability
• Proficient in MS Office and experienced in paperless/workflow environments
• Solid understanding of marine insurance principles and claims processes

Behavioral Attributes

• Strong customer service focus with professionalism and integrity
• Ability to perform under pressure while maintaining accuracy and composure
• Collaborative team player with a proactive attitude