Claims Clerk (Transport Industry)

SUMMARY:
Our client is seeking a detail-oriented and organized Claims Clerk to join their transport operations team.

This role focuses on handling customer and carrier claims related to goods movement, shortages, or damages within the transport process. Unlike insurance claims, this position deals specifically with logistics and transport-related claims, ensuring efficient resolution and accurate documentation.

POSITION INFO:
Skills & Qualifications

• Previous experience in transport, logistics, or supply chain administration.
• Strong attention to detail with excellent organizational skills.
• Ability to handle sensitive and sometimes disputed matters with professionalism.
• Good communication skills (written and verbal).
• Proficiency in MS Office (Excel, Word, Outlook); experience with TMS (Transport Management Systems) is an advantage.
• Problem-solving mindset with the ability to investigate and resolve issues independently.
• Matric
• NQF Level 4 – Full qualification (short-term insurance) as set by regulation

• Customer-focused and service-driven.
• Resilient and able to manage multiple tasks under pressure.
• Analytical thinker who can identify patterns and recommend process improvements.

• Claims Management
• Receive, review, and process claims from customers, suppliers, and carriers.
• Investigate claims by gathering supporting documentation such as delivery notes, waybills, proof of delivery, photos, and incident reports.
• Verify claim validity against contractual terms and transport agreements.
• Maintain accurate records of claim details, actions taken, and outcomes.
• Communication & Coordination
• Act as the main point of contact for customers and internal teams regarding claim status.
• Liaise with transport planners to obtain incident details.
• Work closely with operations, finance, and customer service teams to resolve disputes and close claims promptly.
• Liaise with client to obtain invoice for the goods claimed.
• Documentation & Reporting
• Prepare claim files, reports, and summaries for management review.
• Ensure all claims are documented in line with company policies and industry regulations.
• Track claim trends and escalate recurring issues to management for corrective action.
• Track that invoices are coming in from the client and that the correct amount is being invoiced by the client.
• Process Improvement
• Support the development of improved processes to reduce claims frequency.
• Contribute to quality control initiatives and operational feedback loops.