SUMMARY:
An opportunity has presented itself for a Claims Administrator with a client in the FMCG sector. Previous experience in claims processes essential and non-negotiable.
POSITION INFO:
Minimum Qualifications and Experience:
- Matric
- Previous experience with customer claims will be advantageous
- Excellent verbal and writing skills
- High attention to detail
- Team Player
- Ability to take instruction
- Proficient in meeting deadlines
- Aptitude to source, interpret and organize information and documentation from various role players
- Ability to liaise with senior management in resolving claims
- High business acumen in cost recovery and bill backs
- Excellent communicator and positive attitude essential
Main Duties/Key Results Areas:
- Collect documentation from various departments for claims (price, shortages, returns, etc.).
- Ensure that all claims are completed for stock purposes and month end.
- Work closely with the debtor’s clerks and other teams to resolve claims.
- Responsible to request supporting docs from:
Stock team (GRV''s)
Admin (GIV''s)
Sales (PO''s or SO''s or confirmations of prices)
Local logistics (Transporter docs)
Creditors (Supplier invoice/Credit notes or R & D''s)
- Put service providers on notice as soon as you are aware of potential claim and then work to resolve the claim ASAP.
- Meet on a weekly basis with Credit manager to advise of progress on claims register.
- Set meetings with Operations director to get claims signed off.
- Be able to have conference calls with service providers to resolve claims.
- Willing to take on more responsibilities should claims go through a quite phase.
- Training necessary to be able to view video footage on claims.
- Ensure that regular feedback is received from various departments involved and ensure that timeframes are adhered to.
- All other tasks and related duties as expected from the employer from time to time.
NB! This job is now closed. You can apply for other jobs by uploading your CV.
