Claims Handler

SUMMARY:
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POSITION INFO:

Job description:

The Claims Consultant will be responsible to provide administrative assistance and support for all commercial and personal lines claims.

Responsibilities:

• Liaising with Clients with regards to Claim requirements
• Checking of Cover vs Claim and checking Merits accordingly
• Register and Manage Claims on Broker Admin platforms and Direct
• Continual feedback to clients via Telephone, Emails and WhatsApp’s as per client preference and work with a sense of urgency to always expedite closure
• Building of strong relations with colleagues and ensuring adherence to all processes
• Quotations on new policies
• Advising on amendments to existing policies
• Record keeping on the CRM system

Minimum Requirements:

• Grade 12 Certificate
• NQF Level Short-term insurance (150 Credits)
• RE 5 Examination (Representatives)
• DOFA confirmation from FSCA
• 5+ years claims experience dealing with both personal and commercial claims
• Computer Literate (MS Outlook, Excel, Word)
• Knowledge of the Tial system will be an advantage

Skillset Required:

• Good people and communication skills.
• Results and detail orientated.
• High stress tolerance and resilience.
• Passion for adding value to clients through superior service levels
• Willing to work overtime when required
• Strong Product knowledge