Client Consultant

SUMMARY:
Are you a lively, driven individual who thrives on engaging with customers, managing orders, and keeping operations running smoothly with your excellent planning and CRM skills?

Our client, based in Montague Gardens, is looking for a Client Consultant with a positive attitude and a passion for delivering outstanding customer service.

If you take pride in building strong client relationships and ensuring every interaction runs seamlessly, this could be the perfect opportunity for you!

POSITION INFO:
REQUIREMENTS

• Matric, minimum two to four years’ experience
• Computer Literacy: MS Excel: Intermediate.
• Excellent communication, interpersonal and organisation skills.
• Self-driven with initiative, deadline driven, excellent planning & organisational skills.
• Ability to work under pressure and adapt to changing demands and conditions.
• High attention to detail, enthusiastic and committed
• Previous experience with CRM software
• Understanding of sales performance metrics

• Dealing telephonically with clients for incoming orders
• Taking enquiries and following up on queries from clients
• Able to answer customers questions on all products offered
• Process orders via email and over the phone and assist over the counter sales for walk in customers
• Ensure information on customer orders is correct
• Liaise with the warehouse department ensuring timeous deliveries of orders
• Assisting with quarterly stock takes
• Understand customer needs and continuously promoting products to new and existing customers
• Contacting customers to ensure the accuracy of information on the invoices
• Follow up on sales quotes weekly
• Maintain accurate records of all follow ups made with customers with feedback to management
• Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities
• Making outbound calls to potential customers and following up on leads by referring the customer to the respective external sales reps