Client Contact Centre Service Administrator

SUMMARY:
Client Contact Centre Service Administrator

POSITION INFO:
🌟📞 Join Our Dynamic Client Contact Centre Team! 📞🌟

Are you ready to embark on an exciting career journey filled with bubbly conversations, outstanding customer interactions, and a commitment to excellence? Look no further – we have the perfect opportunity for you!

Position Available: Inbound Client Contact Centre and Correspondence Administrator

Job Highlights:

• Engage with our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service.
• Resolve queries efficiently, aiming for a first-call resolution experience that leaves our customers delighted.
• Be the hero who responds to and resolves claim-related correspondence with a smile.
• Embrace a high-energy environment were teamwork and positivity reign supreme.

• Dive into the Client Services inbound telephone queue and tackle a minimum of 30 calls per day like a champion.
• Handle approximately 15 general/claim-related correspondence queries daily, ensuring a speedy 24-hour turnaround.
• Keep your daily workflow updated for seamless management reporting.
• Strive for zero lost calls – you're the superhero our clients can rely on!
• Update client records accurately, ensuring their information is up to date and secure.

• Good written and verbal communication skills
• Good negotiation skills and effective in dealing with customers and meeting their expectations.
• Ability to apply administration principals and work with detail and with a high level of accuracy.
• Intermediary MS Office, especially Excel, Word, and Microsoft Outlook skills.
• Individual life policy administration knowledge and experience.
• Medical Aid understanding and servicing experience.
• 2 years proven client service/call centre experience.
• Good time management.
• Proactive and creative in resolving queries.
• Good use of initiative.
• Ability to understand the bigger client or claim picture and the impact your interaction.
• with the client can have on the business.
• Planning and organising.
• Works well in a team and independently.
• Ability to cope with pressure and setbacks.
• Ability to work independently.