Client Experience Operations Manager

 Compliance Coordinator (Part-Time) Support quality, compliance, and care operations within a growing home care environment. Remote (South Africa) | Healthcare / Home Care | R18,000 – R20,000 per month | Flexible Part-Time About Our Client Our client operates within the home care sector, supporting vulnerable individuals through high-quality care and operational excellence. They are focused on maintaining strong compliance standards, accurate record-keeping, and reliable support systems across the business. This opportunity would suit someone experienced, dependable, and highly organised who enjoys structured administrative work and takes pride in keeping processes compliant and up to date. The environment is supportive, remote-first, and values consistency, accountability, and attention to detail. The Role: Compliance Coordinator This role is responsible for supporting compliance, training administration, recruitment coordination, and general operational administration within a regulated care environment. You will play an important role in ensuring records, audits, onboarding processes, and compliance documentation are accurately maintained and completed on time. The role requires someone comfortable working independently, following up on outstanding actions, and communicating professionally with staff and management teams. Previous exposure to healthcare or care home environments will be highly beneficial. Key Responsibilities 3+ years’ experience in administration or compliance support within a regulated environment Complete medication and care plan audits, including reviewing MAR charts, care notes, and risk assessments Track care plan review dates and flag overdue actions to management Prepare weekly or fortnightly audit and compliance reports Monitor staff training records, certificate expiry dates, and compliance requirements Upload training certificates and onboarding documents into the correct systems and staff files Maintain training trackers and compliance records using Google Sheets and internal systems Follow up with staff regarding overdue training and outstanding documentation Review incoming job applications and assist with recruitment pre-screening Conduct initial candidate screening calls and coordinate interviews Support onboarding administration and chase outstanding onboarding paperwork Assist with shared inbox management, Slack communication, and general administration tasks Support report preparation, presentations, and compliance documentation About You 3+ years’ experience in administration, compliance coordination, or operational support Strong knowledge of Google Workspace and Microsoft Office Excellent written and spoken English communication skills Highly organised with strong attention to detail Comfortable working independently in a fully remote environment Confident following up on outstanding tasks and holding others accountable to deadlines Able to manage multiple administrative processes simultaneously Experience within care, healthcare, legal, or another regulated industry Previous experience within a care home, nursing, or healthcare support environment would be highly advantageous Familiarity with systems such as ACP, Nourish, or similar care platforms is beneficial Experience supporting onboarding, HR administration, or multi-site operations is advantageous Likely well-suited to a mature, experienced, or semi-retired professional seeking flexible part-time work
Location: South Africa
Salary: R18,000 – R20,000 per month
This role is responsible for supporting compliance, training administration, recruitment coordination, and general operational administration within a regulated care environment.
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