Client Liaison Officer

SUMMARY:
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POSITION INFO:

This position offers the opportunity to build meaningful professional relationships while representing the company's values and services to a diverse client base. Working in a team environment to ensure excellent communication between relevant stakeholders.

Job description

• Coordinate with internal teams to ensure smooth project execution and client satisfaction.
• Gather and communicate client feedback to relevant stakeholders.
• Assist the sales team in onboarding new clients and facilitating a seamless transition.
• Monitor client accounts, track key performance indicators, and ensure customer retention and growth.
• Resolve any issues or conflicts that may arise during client engagements.
• Communicate well between sales team, analysts and clients
• Provide required information and documents to clients.
• Provide support and assistance to other management teams.
• Very strong attention to detail
• Assist in Maintaining Management Documentation
• Provide basic and accurate information in-person and via phone/email.
• Ensure all documentation and communication are done according to company’s quality management system policies and procedures

Requirements

• Very strong administrative skills
• Exceptional communication and interpersonal skills, with the ability to establish trust and rapport.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Effective problem-solving skills and the ability to think critically under pressure.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skill
• The ability to prioritize tasks
• Customer service attitude
• Must be able to work well in a team environment
• Formatting documentation