Client Liaison Officer

Recruiter:

Affinity Health

Job Ref:

CLO2025

Date posted:

Tuesday, August 5, 2025

Location:

Johannesburg, South Africa

Salary:

12000 - 15000

SUMMARY:
We are seeking individuals who can develop and build strong relationships with employers, connecting with their key business executives and other relevant stakeholders.

POSITION INFO:

Build relationships with the client

Establish and maintain a professional relationship with clients.
Manage key client interactions focusing on driving awareness of services offered.
Provide proactive client support ensuring retention and growth within the client.
Meeting with clients and developing will require regular meetings either face to face or virtual.

Provide customer care support to companies

Ensure that customers expectations are scoped and met.
Develop initiatives to increase customer satisfaction and retention.
Present products and services to clients.
Assisting with any issue an Employer may have around the membership of their employees on the cover.

Acting as the liaison between the client and various stakeholders

Ensure that growth and financial targets are met.
Assist with escalated issues that may arise from internal departments with the relevant clients.
Building ongoing relationships with key stakeholders at clients

Conduct general administrative duties

Ensure that the necessary departmental reporting is adhered to.
Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously.
Accurate reporting of client interactions and demonstrated value added needs to be shown.
Perform any other task entrusted by Management.

Required Qualifications

Matric

Essential Requirements

Fluent in Afrikaans and English
Excel Skills
Proficient in written communication skills

Essential Experience

1 year administrative experience
Understanding that this role requires you to be confident in speaking and emailing your clients.

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