Client Liaison Officer

SUMMARY:
My client, a leading Property Management Company, is seeking a proactive, energetic, and customer-focused Client Liaison Officer (CLO) to support their Johannesburg CBD operations. The CLO acts as the primary point of contact for students, staff, and stakeholders, ensuring smooth day-to-day operations, administrative support, and an exceptional customer experience across the property portfolio.

POSITION INFO:

📌 Key Responsibilities

• Greet and assist students, clients, and visitors, providing friendly, professional, and service-oriented support.
• Address student queries related to laundry, Wi-Fi, electricity, FG Nexus, and other services.
• Assist in resolving student disputes and escalations regarding maintenance or charges.
• Support marketing campaigns and control Brand Ambassadors on-site.

• Maintain the office and administrative areas to reflect the company’s brand standards.
• Assist Office Manager duties: ordering stationery, refreshments, managing phones, and preparing for meetings.
• Maintain the annual diary for reporting and inspections, including CAPEX projects, H&S inspections, and preventative maintenance.
• Support Property and Maintenance Managers in documentation, reporting, and stock management.

• Assist Maintenance Manager with stock ordering, dispatching, and records maintenance.
• Support inspections for entry, exit, and room readiness.
• Distribute and manage laundry cards and oversee student move-ins.
• Help in the allocation and tracking of maintenance job cards and quality control of completed work.

• Assist Debtors Administrators during intake periods, ensuring leases are signed and students are allocated to correct rooms.
• Support the in-take and vacate processes and conduct room showings.
• Prepare show units with décor for marketing purposes.

• Assist with ad hoc tasks as required by management.
• Ensure compliance with all operational processes, reporting standards, and company policies.
• Maintain excellent telephonic etiquette, communication, and time management.

🎯 Candidate Requirements

• Energetic, punctual, and service-oriented.
• Friendly, approachable, and customer-focused.
• Self-motivated, goal-driven, and team-oriented.
• Ability to multitask, work independently, and handle pressure.
• Proficient in Microsoft Office 365, particularly Excel.
• Basic financial acumen and adaptability to new electronic platforms.
• Strong communication, listening, and interpersonal skills.
• Flexible to work overtime during open days or vacate periods.
• Some marketing experience is a benefit.

🌟 Why Join?