Client Liaison Officer

 

Recruiter:

Stratogo

Job Ref:

HQ000250/pn

Date posted:

Monday, October 31, 2022

Location:

Portelizabeth, South Africa

Salary:

12500 Monthly


JOB SUMMARY:

  •  
Our client a specialist Laundry Group, based in Port Elizabeth. 
They deliver impeccable service and investing in world-class machinery, equipment and technology that saves time, money and the environment.

JOB DESCRIPTION:

POSITION : Client Liaison Officer

Qualifications:
  • Gr 12 / Matric / NQF level # 4 secondary education qualification
  • Marketing diploma / business administration diploma on NQF level # 5 or equivalent in a
  • Sales / service related industry preferable
EXPERIENCE REQUIRED:
  • 2 years experience in a customer / service related industry including tenders, service
  • level agreements, service contracts, designing marketing material, coordination and
  • distribution of marketing material in a managerial role
JOB COMPETENCIES REQUIRED:
  • Comprehensive understanding of the laundry / production process
  • Comprehensive understanding of services / products that the company delivers
  • Comprehensive understanding of the supply and demand chain
  • Basic understanding of tender and proposal processes
  • Basic understanding of legal implications and requirements regarding service level
  • agreements and service contracts
  • Comprehensive understanding of marketing strategies, marketing media, targeted
  • marketing and marketing processes
  • Basic understanding of documentary requirements during submission of proposals and tenders
  • Ability to communicate, both verbally and written, clearly and accurately in English
  • Ability to produce clear and concise written correspondence in the form of letters and emails
  • Ability to call on client / customers, build sound relationships and resolve customer queries and complaints efficiently and effectively
  • Ability to assist with ISO9001 implementation and audits that is conducted by clients on all other aspects relating to the business
  • Ability to successfully market all existing and new services to existing, new and potential clients / customers
  • Ability to design (where applicable), implement and maintain stock and stock control systems
  • Ability to coordinate and oversee any new installations or amendments to existing installations at clients / customers
  • Must have own transport to visit clients, make deliveries to clients / customers, pick up deliveries from clients / customers
  • Ability to correctly complete credit / vendor applications and do invoice reconciliations when required to resolve client / customer complaints
  • Proficient computer literacy on MS Word, MS Excel, MS Outlook, MS Power point, design software and company related software systems 2 of 5
  • Excellent interpersonal, communication and selling skills

 

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