Client Service Manager

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006029/ML2

Date posted:

Wednesday, January 14, 2026

Location:

Somerset West, South Africa

SUMMARY:
A well-established national company based in Somerset West is looking for a Client Service Manager with at least five years relevant experience in a customer-service environment and three years experience in a supervisory/management role to join their team.

POSITION INFO:
Requirements:

Relevant tertiary qualification will be advantage.
Refrigeration / Technical knowledge will be an advantage
Minimum of 3 Years’ experience in a supervisory/management role within a customer service role
Computer literate (Excel ESSENTIAL) , Microsoft Word, Outlook, PowerPoint
Experience in Sage Evolution will be an advantage.
Fully bilingual with English as first language
Excellent English communication capability.
Good interpersonal skills and a team player.
Able to work under pressure.

Duties will include, but not limited to:

Management
- Responsible for customer after-sales services.
- Define performance KPI's for the team and track performance.
- Administer, finalise, and approve overtime on a weekly basis.
- Keep track of recalls by technicians, customers, and cabinet types on a weekly basis - record reason and corrective action.
- .
Additional responsibilities
- Schedule call-outs with in-house technicians and sub-contractors.
- Monitor call logging and provide tickets on in-house system.
- Customer quotes prep and approval as needed.
- Manage weekend stand-by schedule.
Administration
- Liaise with senior management and directors on a regular basis on feedback.
- Responsible for national ticketing and service performance of the service team.
- Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines.
- Prepare and sign off on customer quotes as needed
- Monitor customer feedback regarding call-outs and immediately address poor service feedback.
- Manage weekend staff stand-by schedule.
- Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements.

In return a competitive salary is on offer coupled with the opportunity to work within a national company and a young, dynamic team!

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