Client Services Engineer

SUMMARY:
The Client Services Engineer will provide technical support across on-premises and Microsoft Azure environments, managing and troubleshooting customer infrastructure while supporting the planning and deployment of environments and services.

POSITION INFO:
Client Services Engineer Provide technical support across on-premises and Azure environments, managing critical escalations, troubleshooting complex IT environments and supporting the delivery of customer technology solutions. Remote - South Africa | Remote | Monday to Friday, Shift-Based (07:00-23:00 Operating Window) | R35,000 per month ABOUT OUR CLIENT Our client is a Technology Services Partner supporting the financial sector and regulated businesses. The company provides Enterprise Support, Security, Strategy and Supply solutions, with a focus on reliability, security and customer experience. As an ISO27001-certified organisation and Microsoft Partner, the business helps companies transform and innovate through technology. Its services involve world-class technologies, new applications, bespoke software products and customer technology environments. The company operates as an agile technology services provider, delivering support and solutions across customer IT environments. THE ROLE: CLIENT SERVICES ENGINEER The Client Services Engineer will provide technical support across on-premises and Microsoft Azure environments, managing and troubleshooting customer infrastructure while supporting the planning and deployment of environments and services. The role serves as a point of contact for the service desk, handling critical tickets, technical escalations and change management. Responsibilities are divided between supporting customer environments and colleagues, project delivery and technical documentation. Working alongside the wider IT support and project delivery teams, the successful candidate will help maintain reliable customer environments, resolve time-critical technical issues and support ongoing customer relationships. KEY RESPONSIBILITIES Provide technical support for customer on-premises and Microsoft Azure environments. Manage, monitor and troubleshoot complex customer IT environments. Act as a point of contact for the service desk, managing critical tickets and technical escalations. Investigate, diagnose and resolve time-critical technical issues efficiently. Support change management activities across customer environments. Collaborate with the project delivery team to plan and deploy customer environments and services. Provide technical assistance and support to colleagues and wider IT support teams. Maintain technical documentation relating to customer environments, support activities and service delivery. Prioritise and manage competing workloads within a fast-paced technical support environment. Communicate effectively with customers to understand their technical needs and requirements. Deliver excellent client service while addressing technical challenges and customer concerns. Collaborate with internal teams to maintain and develop strong customer partnerships. Continue expanding technical knowledge to support evolving customer environments and technologies. ABOUT YOU Minimum 4+ years of experience in a similar IT support or engineering role. Previous experience working within an IT Solution Provider or Managed Service Provider (MSP) environment. Microsoft AZ-104 certification or equivalent demonstrable experience. Demonstrable working knowledge across most of the following Azure and on-premises technologies: Microsoft Azure VMware Active Directory Microsoft Exchange Online and\/or on-premises Microsoft Intune Conditional Access Storage and Storage Area Networks (SAN) Experience supporting and troubleshooting complex IT environments. In-depth technical troubleshooting knowledge and problem-solving capabilities. Ability to work effectively in a fast-paced environment while managing competing priorities. Strong workload prioritisation and self-management skills. Excellent client service skills, including the ability to handle time-critical issues efficiently. Excellent written and verbal communication skills. A customer-focused approach with empathy for customer needs and requirements. A genuine interest in resolving IT issues and expanding technical knowledge. Willingness to collaborate with wider IT support teams. Enthusiasm for continued learning and professional development. VMware Certified Professional (VCP) certification is desirable. WORKING HOURS AND SHIFT ARRANGEMENTS Monday to Friday, operating on a shift basis. Shifts provide coverage across the operating window of 07:00 to 23:00. Employees are allocated a shift pattern within these hours. Shift times are determined by a published rota and may vary according to business requirements.