Job: Client Success Manager in Johannesburg

Client Success Manager

Recruiter:

RareCruit

Job Ref:

CPT001197/MVW

Date posted:

Monday, June 30, 2025

Location:

Johannesburg, South Africa

SUMMARY:
A Global Leader in cross-border IT Hardware and Medical equipment logistics, specialising in end-to-end trade compliance, import/export services, and international delivery are looking for a Client Success Manager to join their team!

Operating in over 200 countries and territories, they help organisations overcome regulatory and logistical barriers to move high-value technology and medical assets seamlessly and securely.
With a strong focus on customs compliance, tax management, and risk mitigation, they simplify complex international shipments so our clients can focus on scaling their operations globally.

POSITION INFO:
Responsibilities:
The Client Success Manager will be responsible for forming trusting relationships with clients; while having an oversight of all account activities, sorting out issues and pricing deals presented in a way that will allow clients to win the deals for themselves.

On a practical level this role also involves:

Making key strategic decisions with clients.
Making key pricing decisions on clients’ rollouts and big projects.
Responsible for resolving any issues arising from our service team (“go-to” person for the clients).
Utilising client relationships to upsell and grow revenue from client by selling them new products, introducing them to new opportunities and awakening dormant accounts that have not shipped for a while.
Consolidating on their client base to ensure they are getting maximum revenue from clients.
Ultimately, this is a soft-sales role and requires someone with exceptional client management skills, great problem-solving skills, responsive and impressive to the clients.

Qualifications and Experience:

Excellent High School and University Results.
Professionals preferred: CA’s, BCom and LLB.
Excellent command of English language and mathematical proficiency.
Experience in managing a small/medium sized team is advantageous.
Creative and independent thinker with ability to foresee potential problems and find innovative ways to solve them.
Ability to prioritise tasks and organise own work.

Skill Set and Desired Competencies:

Apply judgement and learn quickly.
Think on your feet.
Has commercial flair and acumen.
Enjoys closing deals.
Energetic, personable, intelligent and business savvy.
Willingness to go the extra mile for clients.

Thank you for applying with RAREcruit!

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