Client Success Manager

SUMMARY:
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POSITION INFO:

An organisation is seeking a motivated customer-focused Client Success Manager. the candidate will be responsible for engaging with clients across various communication platforms, ensuring a positive experience throughout their client journey. This role requires excellent communication skills, a proactive attitude, and the ability to balance service excellence with sales opportunities.

Key Responsibilities

• Engage with clients via various communication platforms to strengthen relationships and promote positive experiences.
• Conduct structured follow-ups with clients at various stages of their journey to ensure satisfaction and retention.
• Manage client feedback through structured touchpoints to identify improvement areas and opportunities.
• Collaborate with internal teams to resolve client concerns efficiently and professionally.
• Track engagement metrics and prepare reports for management review.
• Promote client loyalty by identifying opportunities for additional support, cross selling, or referrals.
• Maintain consistent communication with clients who have completed their journey to ensure long-term satisfaction and potential re-engagement.
• Support marketing and communications initiatives through feedback insights and engagement campaigns.

Qualifications and Experience

• At least 2–3 years of experience in customer service, client relationship management, or digital engagement.
• Strong written and verbal communication skills.
• Experience managing online client interactions and communication platforms.
• Proven ability to build rapport and maintain positive relationships with clients.
• Sales or target-driven background beneficial.

Benefits

• Market related salary
• Lucrative incentive scheme
• Medical Insurance