Client Success Manager

SUMMARY:
-

POSITION INFO:
You might be a fit if: You like owning relationships, not hiding behind tickets. You enjoy solving real problems for real businesses. You want to build commercial skills inside a fast-growing tech company. If that sounds like you, keep reading. We Help Recruitment Teams Win Ditto powers ambitious recruitment businesses across South Africa. We help them source smarter, engage better, and place faster. One system. One flow. As we grow, we’re looking for someone who wants to sit at the centre of our client relationships. Not just answering queries. Owning accounts, driving value, and making clients better. What You’ll Do Own a portfolio of recruitment clients Be their primary contact inside Ditto Build strong working relationships with consultants and directors Ensure they’re confident, supported, and getting real results Solve problems properly Manage queries via ticketing, email, and calls Diagnose issues clearly and resolve them fast Work with product and engineering when needed Follow through. Every time. Train and enable Onboard new clients Run structured training sessions Help teams use Ditto better, not just use it Protect and grow accounts Spot risks early Identify optimisation or upsell opportunities Contribute ideas that improve the overall client experience Who This Is For 1-3 years in customer success, SaaS support, account management, or similar Strong communicator. Clear. Confident. Professional. Organised and accountable Comfortable learning systems quickly Calm under pressure Commercially curious Bonus if you understand recruitment or HR tech. What You Get Competitive salary Real responsibility from day one Direct exposure to leadership and product Clear growth into senior customer success or account roles A fast-moving team that expects high standards We’re not building something small. We’re building infrastructure that recruitment businesses depend on. If you want to grow fast, take ownership early, and be part of a team that moves, this is your shot.