Client Support Specialist

SUMMARY:
-

POSITION INFO:

As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.

Duties:

• Provide direct client support on DriveCam Online and other fleet management systems

• Add, remove, and update driver, user, and vehicle profiles in line with client requests

• Troubleshoot issues such as missing video events, system bugs, and backend errors

• Log technical support cases with external system providers and follow through to resolution

• Facilitate recovery of critical video events for accident investigation and compliance

• Manage user access, alerts, reporting preferences, and system permissions

• Coordinate vehicle and fleet movements, including status updates and EVR transfers

• Support mass resolution of irrelevant events and ensure alignment with internal policies

• Generate fleet reports, event logs, and hierarchy updates on demand

• Assist clients via phone and email with technical training and general support

• Arrange quotations, purchase orders, and courier logistics for stock or EVR devices

• Participate in internal improvement initiatives related to support workflows and tools

Requirements:

• Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus

• 2+ years of experience in client support, technical helpdesk, or fleet coordination

• Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)

• Strong system troubleshooting and admin skills